Quest Diagnostics

"I was a walkin at 1pm. I signed in and was waiting. At 1325 the girl cones out and said were closing, no more appointments, you have to leave. I asked her why did you let me signin,and wait nearly a half hour. Why didn't you notify me earlier.She said she was with a state inspector. I saw a woman who was dressed in a blue uniform leave at approximately 1315. I assume the was the inspector. When I asked her for the ownwers # to complain, she said look it up on the website. I asked her for her name and all she kept telling me "you have to leave" Just look at your website and read the customers comments. It is disgusting to have a 2.2 rating out of 5. Something seriously needs to be done at this site. How rude and inconsiderate this woman was!!"

"I am bleeding profusely after a routine blood draw. They should not have let me leave. My sweater sleeve was soaked with blood when I got home!"

"I arrived at the EA location at 1:20pm. Sign on door says they are open until 1:30. As I went to sign in the staff member curtly told me they stop taking draws at 1:10pm. NOWHERE is that posted."

"Arrived at 5:55am today for my 6:10am appointment. They supposedly open at 5:30am. There was already a line outside of the (locked) door. Waited until 6:25am and no one arrived to open that location. At 7:50am I received an email from Quest cancelling my appoinment because the location is "closed for building maintenance." Extremely poor customer service from Quest to not notify anyone sooner or even put up a sign that they're closed."

"They overwork and underpay their phlebotomists so much they they create the situation where their workers have no patience for any issues patients might have, like doing blood draws on kids who are getting them for the first time and who have sensory issues. Instead they just kick you out and say try again later. This site in particular seems to be very understaffed. I don't blame the workers themselves, I blame the system of overbooking then understaffing and underpaying for profit."