Quest Diagnostics

"The employees were very friendly and nice. From my observations they were very efficient with the insane amount of people coming in with and without appts. I think we are so used to getting things done so fast before COVID that we took it for granted. I waited for over 2 &1/2 hours with no appt and therefore understood it would be awhile because they make it very clear when you sign in. You also see your name on the tv screen so you know where you are in line. If you have to wait with no appt, just be prepared. Bring a book or something to pass the time. It actually goes faster than you think. Give these employees a break, they are doing the best they can with what they are given."

"The time to hire new employees is Not when they are inconfident and still need another employee to do the job!!! 1 star is all they get when every other person is in and out except if your 1 of 3 people that get "the new girl" and they won't fire her either! Any other quest location is always better!"

"Tried to get an appointment for bloodwork for my 25yr old granddaughter. The closest date was the following week. Three days later, she died with a brain bleed and leukemia. This system needs to be changed. You can't talk to anybody and the recording says walk-ins may not be seen. They need more workers and bigger facilities."

"You go in, end up waiting hours because appointments are near impossible to get. You leave for 10 minutes to go to the bathroom and your off the list. Then walk-ins are removed. They use to text you when your appointment was ready, now they don't. So I waisted half a day of work for nothing. No one to talk to when you get there while waiting in a room. It's the most robotic experience you can have."

"Rude employees, broken equipment. Employee had shouting match in waiting room with another customer when he asked simple question about their broken check in equipment. Terrible customer service. Waited an hour to be told would have to wait another hour and a half to pee in a cup. Told "they want people to schedule appointments" however this was set up by a potential employer without the option of setting up appointment. Would appear most employees went on lunch leaving 7 people in the waiting room. Wife regularly has labs run at a difrent quest location, much better."