RC Refrigeration, LLC 13534 Plaza Road Extension, Charlotte, NC 28215

"Poor communication and needed to call several times to get service. Technician was unable to repair without consulting someone else. It was necessary to have the home warranty service intervene to get them to show up and get the job done. I was not impressed."

"This guy was very knowledgeable on what was wrong with my Refrigerator. He was very nice and friendly and said he would get the part I needed in the next couple of days and come back to install it."

"I received a quote from another company, but remembered RC Refrigeration worked on my system before. So I called and asked that they take a look at my new problem. Found out that the issue was not what the first company said. RC saved me over $900 in repairs. Their honesty is what I appreciate! And their work is SOLID!!! Please call them for any AC/Heating issues. You will not be disappointed!!! Thank You!"

"Diagnosed the problem and told me what it was, waitng on my home warranty to give an answer. I retracted my 5 star to a 1 at the most 22 days later my AC is still not fixed, I went through my home warranty, this technician is not reliable at all says he's waitng on a part to arrive. You can get ac parts anywhere same day or next. I know because I work for a multi family residential industry."

"They deserve 0 stars. My home warranty company contacted RC refrigeration to diagnose and fix the AC unit. They don't work on the weekends so we had to wait until Monday for them to come out. My parents are senior citizens and the house reached 94° but the technician was not sympathetic. I told him this needs to be treated like an emergency but I can tell from his voice, he didn't care at all. He didn't even submit the diagnosis to the warranty company until the next day. I called them directly several times and no one ever answered. So much for treating this like an urgent issue. The home warranty company is also garbage which is another story in itself but they hired this garbage contractor to match. NEVER EVER EVER consider RC Refrigeration. They don't care about people and it shows. If my parents had a heat stroke they wouldn't have batted an eye. That's just evil in my opinion. I ended up getting another contractor to come out. This other company came same evening and fixed the issue within half an hour and it was NOT even the issue that RC told me. RC literally got the diagnosis wrong, sat on it, and didn’t follow up at all."