Neighborhood Health Center Northwest

"I would first like to say the service at this dental office is phenomenal. There is no long wait upon arrival Dr. Hong and Joanne are the most kind and caring professionals I’ve encountered. Making sure I was comfortable as a patient meant so much to me along with assisting in providing education within the treatment plan to not only treat but also prevent future cavities . They both take the time to listen to the patient, and each time they always came up with a positive solution. I cannot express how truly grateful I am for these two women. Thank you ladies for your services."

"Joanne Brown and and let me tell you the professionalism from Joanne and Dr. Hung is impeccable. It made the dentist experience a pleasure. You guys need more employees like them. You have a great day and thank you very much dental is a wonderful lady. Dr. Hong is great, gentle, kind and proficient. You guys need more people like that. I had a great experience in the dental department. Thank you"

"Let me tell you how messed up this facility is! From losing the dental templates to not acknowledging the appointments to not calling us to cancel an appointment knowing their provider is not coming! Alll it’s a whole bundle of messed up! My dad’s denture started last year in may and each appointment they make up an excuse or cancel or what ever! And believe it or not it still hasnt been completed! Their staff is so rude and arrogant and not acknowledging thats their fault ! Very disappointing!"

"Safe to say i never ever called and waited an hour without getting hung up on. They will schedule you for 3 and see you at 5 too. Bad service always and always. Reply to your comment; Then provide me with my medical records. I came there for 6 years and you are refusing to do what you are legally mandated to do. After all the bad and unprofessional treatment i received such as gaslighting and all the other bad things. The least you can do is provide my records and stop acting like you don’t have them."

"Changed to this practice for OBGYN services and I’m kind of wishing I didn’t. The Northwest location seems a bit unorganized. I was seen there for my latest OBGYN appt for pregnancy, my appointment was initially cancelled and rescheduled for a week later. I show up 10 minutes early to my appointment, and am not put in a room to be seen until 10:45. I didn’t see a provider then until 11am & not one person there acknowledged or apologized that my appointment was extremely late. I will say however that once I was actually seen, the provider was nice, but some acknowledgement that they are very behind (which then affected my own work schedule and child care) would have been nice. I just cannot tolerate an extremely late appointment while I made arrangements with work to be gone a little over an hour, and I was gone for close to 2.5 hrs. The office did however call back a woman who was there for a sonogram before me, even though she showed up late for the appt. As I was checking out then, the woman checking me out answered not one, but two personal phone calls on their air pod. They will also call you several times in a row, and then leave vague messages. When you call them back within 10 minutes, apparently the office is then closed and says they close at 6pm, but you were called at 7:15pm. They’ll send surveys but then will also tell you that you already took the survey, even though you didn’t."