Ulta Beauty,

5100 Kings Plz Ste 140, Brooklyn, NY 11234, United States

"Every single visit, I feel as though I’m begging them to take my money. Once the computers kept freezing, I spent an hour before I was able to purchase my items. Today, I waited half an hour for my item to get to the register because an associate has to bring perfumes to the register. When the cashier asked me to step aside instead of asking the sales associate to bring my item to the register, I decided it’s wasn’t waiting longer and won’t visit this location again. Ulta needs to realize customers are necessarily for the store to do well. The brand name Ulta isn’t enough to carry this location, proper customer service needs to be provided to their customers."

"Placed an order for pickup and received no update. I called the store that morning and was told that someone was working on pickup orders and I will receive an update by 2pm. I patiently waited, but by 4pm I still didn't receive an update. I only have one item in my order so it shouldn't take this long to fulfill. I called back to see what was going on with my order and the lady I spoke to said that when my order is ready I would receive an update, but I told her I spoke to someone that morning who told me that I would get an update by 2pm. She took down my name and told me someone would work on my order now. Right before the store closed they cancelled my order due to it being 'out of stock'. My item was definitely still in stock, I believe the workers here are just petty and purposely canceled my order. Thankfully Ulta online CS was helpful and assisted me with placing a new order. I never received this type of service at any other Ulta, its just this location. Last time I had a pickup order, I had to literally do the work for them and pick out the items in my pickup order cause they took forever to fulfill my order. Lazy, miserable and rude workers. Its 2024 aim to be better in life cause the energy you give out will always return back to you 10 fold."

"The culture at this Ulta is disappointing. I sampled a eyeshadow palette. It’s 7pm. The time is relevant because I’m looking around and see nothing to wipe the make up off as it has been depleted. I asked an associate and she was very passive aggressive about “tissues all over the floor” so I asked the security guard who was more willing to help. I needed help finding a primer and I walk towards a group of employees fooling around in the back and stand directly in front of them. I waited for a few seconds for them to get their giggles out and provide assistance but that never happened and I walked away without them having the slightest concern for my needs as a shopper: the check out process was smooth but the in store experience was…… let’s just say if I didn’t NEED the products I would not have purchased them. If no one is purchasing, money is not being made. If money is not being made….. you see where I’m going with this. Value your customers. Customers like myself value helpful and respectable employees."

"Alright y’all! Come get your hair cuts at Ulta beauty! The salon is back running and the service is incredible! Christine gave me a beautiful butterfly haircut and it’s so perfect! She was an absolute doll. She gave me a lot of information on how to take care of my hair. They use great quality products for the service, and I like this better than a regular hair salon honesty. Less pressure but excellent service and results!"