CVS

"My visit today to this CVS was very pleasant. The employee named Jeancarlo (I'm sorry if it's not spelled correctly, but I think it's new because I hadn't seen it) he was very friendly, patient and even greeted me when I came in, something they didn't do at this CVS before. excellent employee."

"The pharmacist (Shawn, I think) was amazing. I could tell he actually cared about my well-being, it’s not “just a job” to him. Both of the other pharmacy people I interacted with were the same … kind, helpful, and invested in the health of their customers. VASTLY different than the interactions I had at the CVS on N Roxboro. I’ll be going to this location from here on out."

"Katie and Shawn were wonderful. Previous bad experience with Lloyd's Pharmacy in Hillsborough and these two tried several times to get prescriptions transferred over. Enough of that. They had prescriptions ready, answered questions, and were so very friendly in the process. Would DEFINITELY recommend this pharmacy!!!"

"I normally don’t write reviews, however, I’m writing one now because I just had the worst customer service I have ever received and the girl phone receptionist should honestly not be allowed to work in customer service. To preface, I had a very pleasant experience at this Minute Clinic Health Hub- the providers were kind, listened to me, and helpful. However, once my labs came back and the pharmacist called me, it took back and forth for her to get my pharmacy right. She asked me where I wanted my prescription, I told her and gave her the address, she repeated a different one back to me, I told her no, she looked for it, repeated the same incorrect one, I gave her the one I wanted, so on, but she finally got it, repeated the correct pharmacy’s address to me and said I was good. That was strange, but fine, Elizabeth was very nice. Then, I get a text saying my prescription is ready… at the incorrect pharmacy I had just corrected on the phone twice. So, I call back the pharmacy to ask to switch it to the correct one and a younger (sounding) girl picks up. Unfortunately, she didn't say her name at the beginning of the call but she was so rude and unhelpful. Throughout the whole call her tone was snide, when all I wanted was for them to change where they incorrectly sent my prescription. When she finally found my prescription all she told me was “you’ll have to wait until four.” I was, understandably, I think, confused. I asked her what she meant, and said I was confused because she hadn’t even asked me what pharmacy I wanted it to be sent to yet. She said, you don’t want it here? And I told her no, they sent it to the wrong place so I was just calling back (the same number I had just gotten a call from with my results and treatment plan) to have it switched. She then huffed and said id have to call the pharmacy I want it to be at. I told her okay, thanks- trying to be nice even thought she was being rude- how would I know not to call back the CVS that originally sent my prescription and made a mistake (inner thoughts, didnt say this)? AND instead of nicely saying bye or saying sorry have a good day, this girl says “it’s not that difficult” and hung up on me. I used to work in customer service throughout college and I know its hard, but I was pleasant the whole call and simply asking the cvs to correct a mistake they made (without even saying it like that, although maybe I should have). Being about to go on lunch is no excuse for being rude and dismissive to a customer, and the process for switching a medication is something she should be able to explain and execute in a kind, helpful manner, as it is her job- and i personally think it shouldnt be her job any longer."

"Shawn A. Is the most helpful pharmacy employee at CVS I have ever dealt with and I have been a customer for years. While getting the run around from other employees instead of just trying to get off the phone he takes his time and shows a compassion for costumers. He is a true problem solver and has always been the most helpful and nice.He is extremely professional and helpful."