Thriveworks Counseling & Psychiatry Charlotte

"It took 90 minutes for them to gather my initial information. They demanded my credit card information because they did not know how to confirm that my benefits covered 100% of my therapist fees. Then, I was sent 17 emails and texts. The therapist on my first session kept me waiting 30 minutes. The next session he never showed up at all. Thriveworks never bothered to explain why. It took 2 days of calls from me to finally be told the therapist no longer works there. When I asked why they never told me, even though they sent me 3 email reminders of my session about to begin, and i waited for over an hour;they told me it was not their responsibility to notify me. They are unpleasant, unprofessional, inept, useless and a complete waste of time."

"Please fix the audio in your programmatic ads, specifically the ones that run on Spotify. There is a high pitch squeak throughout the entire ad. It's awful. There is no way to opt out of the ad. Please, please, stop torturing our ears."

"Dr. Fallon Wall is amazing! Not only is she professional & competent, but she is also compassionate, comforting & respectful. I highly recommend."

"Run away from Thriveworks. It's unfortunate, because the providers are great, but the billing department is as corrupt as it could possibly be. If you care about your mental health, go anywhere but here. I have a unique situation: I have primary insurance and secondary insurance. My prior authorization for 100% coverage of sessions is through my secondary insurance. Thriveworks completely stopped billing my primary insurance (which is illegal), and when my secondary insurance would decline the claims because they went around my primary insurance, they started billing me the amount owed ($1800!!!!!!!!). I have been a client for 10 months and have had billing issues every. single. month. Today alone, I kid you not I have spent 5 hours on the phone with both my insurance companies and Thriveworks billing. Every time I call the billing department, someone new answers and gives me a different explanation of what's going on. I can't get through to a supervisor, they often tell me they will call, but they don't ever call me back. I have LOST money by spending my work days on the phone with them for basic issues that could be fixed with a little bit of attention to detail and competency. I have never been more disappointed in a practice in my entire life. The owners should be ashamed of themselves and the entire brand of Thriveworks."

"Fallon Wall is a very skilled and competent clinician that will be a valuable asset to any organization. She is a dedicated professional who demonstrates cultural competency and much compassion with all clients. I am sure she will empower clients to make the positive changes they desire for their lives!"