Mazzola Insurance 1619 East Ridge Road, Rochester, NY 14621

"They literally told me I will need to pay over $1,000 down and almost $700 a month for car insurance for BMW, and that's with me never being in the accident in my life, I suggested they've been someone else over the barrel, because no way."

"Once I was able to be seen, the staff is very helpful and friendly. Lengthy wait times makes it aggravating though when on lunch break to accomplish crucial insurance business."

"EXTREMELY UNPROFESSIONAL IN THIS PLACE!! The employees don’t even stand up and address you and were not helpful AT ALL!! AVOID THIS HOLE IN THE WALL AND THE ALLEY WORKERS THEY HAVE HERE!!"

"I am writing to express my profound dissatisfaction with the abysmal customer service I recently experienced with Mazzola, to which I was referred by an agent. Unfortunately, my encounter with the representative left me utterly dismayed and questioning the professionalism of the organization. From the outset, the automated recording's directive to disclose information about quotes from other insurance companies seemed like a reasonable request. However, the moment I brought up the fact that I had received quotes elsewhere, the representative I spoke with displayed a shocking level of rudeness and a terrible attitude. It was evident from her snippy responses that she had little interest in assisting me. At one point during the conversation, her lack of enthusiasm and uncooperative demeanor became so apparent that I contemplated asking if she needed a moment or if it would be more convenient for me to call back later. It was disheartening to feel like an inconvenience to someone who is presumably in a customer service role. Moreover, when providing my demographic information, I was taken aback by her presumptuous assumptions. Without any basis, she automatically assumed that I would not drive to sign a policy and then did not have a response when I informed her insurance agent is located in Rochester. This kind of preconceived notion not only reflects poorly on the company's professionalism but also contributes to a dismissive and discouraging atmosphere for potential customers. Instead of facilitating the process and offering assistance, she seemed more interested in making discouraging comments that dissuaded me from obtaining an estimate. It is disappointing to encounter such an unhelpful and unwelcoming attitude when seeking assistance with a service that requires a significant level of customer trust. This experience has left me with serious reservations about considering the company for my insurance needs. I strongly urge you to address the issues of rude customer service and unprofessional behavior within the office to prevent potential customers from experiencing the same level of disappointment that I did. Customer service is a crucial aspect of any business, and unfortunately, my encounter with this employee did not reflect positively on the company."

"Fantastic and very helpful staff. I applaud your staffs patience as I've seen what they ha e to deal with on a daily basis, I wouldn't last 1 day! Thank you for making my visits so stress free. You guys rock!!"