Walmart Auto Care Centers

"They LIED and made up a fake policy in what I assume was an attempt to upsell me - I scheduled a tire change appointment a week in advance and had a tire shipped to the store for this appointment. I needed just one tire replaced because it had been leaking for weeks. I arrive for my 7:00am appointment, and am checked in by someone who confirms the appointment is for one tire only. After waiting a few minutes, the technician comes in and says that Walmart has some policy that for cars with all wheel drive, they will ONLY replace all four tires at once and CAN NOT replace just one. I obviously do not agree to this and leave without getting any service. Later on, I check Walmart’s website and there’s absolutely no mention of this “policy.” I then contact a Walmart customer service rep and ask about this policy and they CONFIRM THAT NO SUCH POLICY EXISTS. So, thanks for wasting my time and I’m glad you got zero dollars out of me in the end."

"This is the MOST unprofessional auto care center ever. The mechanics arrive late and leave early. The woman working the counter has an attitude. It's a nightmare. I'm a woman and one of the mechanics old enough to be my grandfather had the nerve to hit on me. Save yourself the headache and drive to the Irondequoit location or go to Firestone."

"Went there for a simple oil change and was told the oil nut is too difficult to get off. Went home, got some friends tools, and it popped off without a hitch intact and all. Yeah, im going to steer away from this place if they couldn't get a nut off. Customer service was alright, but one of the workers seemed agitated that I was even there."

"We had an appointment at 8am. When we got there, the technician wasn't there yet, so the manager, Steve had to rescheduled us to come back for an hour later. We were told by a staff who scheduled us the day before, to make sure we would be there by 8am or we would be resheduled. Steve was very professional and friendly, and sensed that we were a bit frustrated, he offered us a discounted price on the tires and waived other fees to make it worthwhile for us. We do appreciate that when your staff made a mistake and you find ways to compensate your customers. Excellent job to keep your customers happy!"

"I just want to think all the associates in the auto care center for assisting me with my vehicle. I started coming to get air in my tire every other week for probably a month, thankfully it was only a slow leak it was definitely time they told me. I finally talked to someone about getting tires they told me just to come in and someone will help me. They also suggested that go online and take a look to see what type of tires I might want to purchase. This was my very first time purchasing a set of tires but they assured me... Thankfully the tires that I chose they were in stock. I set up an appointment and within a couple days they were on and I was back on the road again safely with new tires... They went above and beyond helping me because I had lots of questions and they had the answers for me... You are all very much appreciated especially making myself and daughter feel comfortable. I hope you all have a Merry Christmas and wish you peace and joy and a Blessed New Year's.. Thanks Again.."