Journeys

"The MANAGER JORDAN HAD 10/10 customer service. She was beyond nice and even though she didn’t have what I wanted she showed me a very close alternative and had a great conversation with me. I love her energy and loved her attitude. 10/10 experience"

"This store should close down :( Girl couldnt get shirts to ring up correctly buy one get one so she called manager over who was so rude and nasty to us that I had to walk out and take my $150 I was spending elsewhere. 12/17/2022 12:45PM I hope enough people will read this and go to another place or order online. A store that has people like this working for them should not be in business."

"Alyssa was the absolute greatest!!! I came in to exchange my converse for a different size and she was so helpful in searching for what I needed at another store. I hope she receives the recognition she deserves for being such a great worker and having amazing customer service skills :) thank you for all your help girl!!"

"I am extremely excited to talk about the store manager at this location. I was out wasting time wanting to spend money but I’m so used to all the retail stores having horrible customer service so window shopping it is.. today when I walked in Stephen the store manager greeted me, asked me what brought me in, listened to what I was not even searching for. I’ve been a store manager for 20 plus years and let me tell you, journeys, this guy is a total gem! You better hold on to him tight!!! I bought two pairs of shoes because of him, not just because he sold them to me but because of the wonderful service he provided!!! Keep up the great work Stephen and if journeys doesn’t treat you good, you have my card!!!"

"Shopping experience 9/17/2019 around 1125am. Only one person in the store, at the register. My girlfriend and I, both with shopping bags. Looking at speed and boots. Talking about what we like. No hello, no acknowledgement at all. Let me play devil's advocate. Either the culture is not to sell to certain types of customer with intent to purchase, which hurts your bottom line, or your sales culture is horrible which still hurts your bottom line. Either the District Manager isn't doing their job or the Gm. Looks like both. Im willing to bet they are down on the year in sales. If not, your gains could be much higher which would make your share holders happy since that truly is your bottom line. It is my hopes that the Personnel in charge of operations reads this and immediately implements better sales culture. You just don't have the right people!"