Reginald Wright: Allstate Insurance

"The worst insurance agency agency in North Carolina this location location on Miami Boulevard is the worst-confused over late charging after cancellation and acting like they don’t have no record of cancellations. not a good place to receive insurance services or help with insurance.The staff customer service is the worst I’ve seen in the last 10 years."

"I could write an entire dissertation on why this business receives only one start. However, the condensed version is this: one star is due to a highly unprofessional and toxic young girl named Kiera who has so much to learn about people. First, is you do not threaten to have a customer arrested over a billing dispute. Pulling a "Karen" on a customer is career suicide among other self destructive behaviors. Secondly, neither Mr. Wright nor any member of his staff has the inherent right to conduct themselves as they wish while in the Allstate office. As a franchisee, the Wright Agency is only paying for the right to use the Allstate name. Most franchise agreements contain a moral's clause and threatening a customer may be a possible violation of said clause. I wonder what the Corporate office would think about a customer being threatened with the police? Lastly, this agency is very unprofessional, disrespectful, lackadaisical and generally couldn't care less about customer needs. My policy was cancelled due to their negligence and lack of ability as well as willingness to communicate."

"I *used* to be satisfied with the service I received... however, I have had opportunity within the last few weeks to be on the phone and in email communication with someone at this agency and feel more training needs to be given to staff. Customers should not be the ones to research government agency contact #s and emails (on behalf of the insurance agency!) and then be forced to keep inquiring if something has been done about erroneously-filed paperwork (saying I had no insurance when they wrote me out of one policy into another and overlapped it by 2 days -all within their agency -same insurance!) In the end, I learned from speaking (every day for a week!) with the government agency that the information I was asking details about was something that all insurance agencies had access to and were responsible for filing! I basically did all the legwork when it should have been a fairly simple thing for the individual I spoke with at this insurance agency to have already learned or, alternatively, ask their co-workers. In all fairness, I did finally, by default one day, get an agent who assisted me somewhat, yet was not able to undo the wrong already done. A number of staff here know their stuff; it's too bad that one "bad apple" caused so much grief to me and my family when it could have been avoided if agents were better trained at their jobs."

"I've always had a wonderful experience at the Allstate Insurance Agency located in Mebane NC. The representatives at this establishment never tire of greeting you with a smile. I wouldn't do business anywhere else. Thanks, Reginald Wright andThank-You Staff!"

"I was satisfied after speaking over the phone with Shantae Thornton. She took a lot of time to resolve the confusion I had with our transition from a VA policy to NC. Despite the outcome, she took time to explain everything she could and has been easy to speak with the entire time."