ABC Glass

"What happened to this place? I ordered a simple theropane ln June. Told it would be done in 2 weeks, I finally got it Dec 15. I called many times and told it was on the next shipment, it came in broken,on and on. Being a landlord I have used them many times over the years and they were always good but this last experience was a nightmare."

"This "business" will take your money after committing to a job and never return to perform the work. Multiple customers have reported this. When you do call them out on it they make threats and turn you into the bad guy. I would highly recommend going elsewhere."

"Horrible. Took them 2 months to get a small kitchen window to get fixed. Absolutely rude and unprofessional employees as well. If I could I would give them -5 stars. PEOPLE DONT WASTE YOUR TIME W THESE GUYS!!"

"They did Fluid Film undercoating on our cars. Fast, great job, excellent customer service. My Jeep Wrangler is my baby, they were extra careful not to coat the shocks and parts."

"Customer service is lacking & product quality was poor! On June 1st, I dropped off a window that needed glass replaced. I paid upfront with a 3.5% add on for using a credit card & was told by front counter lady that it would be done in 2 weeks. After 4 weeks with no call, I visited business to inquire about window & was told that it wasn't done. At 6 weeks, my dad visited store to ask about window & was told that there was a 2 to 3 week delay on orders...but this was 6 weeks out! On Aug 2nd, I tried one more time. Front desk lady was short & defensive, making excuses of how busy she was. I suggested that a courtesy call informing me of the major DELAY would've been appropriate for the situation.. once again, excuse of being too busy. She went in the back after ignoring me for a few minutes & informed me that the window would be ready for pick up at the end of the day. At 1230 pm on Aug 2nd, I received a call from ABC Glass informing me that the caulking wouldn't be dry for 24 hours & that I could pick up my window the next day. When I picked up my window, the glass was replaced, but the caulking was poorly done as seen in the pictures. My overall experience was disappointing-lack of customer service, no communication, delivery time beyond what was told (over 6 weeks more) and the poor quality of work. A phone call informing me of the extended time for completion would've definitely been appreciated & recognition of the importance of customer service and communication may help ABC Glass in the future. EDIT: I received a call from Anthony/Tony from ABC Glass & he left me a message. The next day, I returned his call. He said that he called to inquire about my window & wanted to know what was going on. I replied that he obviously read my review and that my window info was there. He stated that he wanted to redo the caulking, but I informed him that the window was already installed. He then offered to send me a gift certificate, which I declined, explaining that I wouldn't be returning to ABC Glass. I told him that I wish someone would've called me regarding the delay from 2 weeks to 8 weeks plus, and also that I respectfully expressed my concern to Fran. He replied, "she's just an employee." WRONG ANSWER."