Mac's Philly Steaks 71 North Main Street, Fairport, NY 14450

"First time here. Very friendly staff. We shared a 16 inch Philly cheese steak with onions, peppers, mushrooms with mozzarella. Bread was very fresh - sandwich was as good as one at the NYS fair! Barbecue sauce, delicious. We will be back!"

"1st time at Mac’s, might be the last. Ordered 2 chicken Philly subs for pickup, got 2 steak subs instead. Of course I didn’t unwrap them to check before I left. 1 order of sweet potato fries and 1 order of onion rings. The picture shows the sizes. I know inflation is bad, but come on, they were $5 plus each."

"Normally I love Mac's but today my husband went into the store and ordered direct. My sandwich was COMPLETELY wrong. I tried to call about it and was told "sorry". Yes I could have driven all the way back there for a new sandwich but I am still working, already took the time to try and get what I wanted. I ate the horrible sandwich I got because that was my only dinner choice. Would have been nice if I was offered more than "I'm sorry""

"I've been going here for years, and the food is almost always very good. However, their prices have skyrocketed in the past year or two. I used to think they were a great value and would go often; from now on, however, I'll probably only go on rare occasions if I feel like splurging or if someone else is paying. There are other good sub/sandwich/burger places in the area that offer a better value IMO."

"This was a case of a bad experience turned into one that tried to make up for the bad experience. I can't say I am completely pleased, but the efforts taken by the young woman at the counter to make things right was appreciated. Much appreciated. It doesn't take away the bad experience as it still happened, but her efforts are genuinely thoughtful and good customer service. I order dinner for my family of 3 with an order time of 6:05pm (online order). It said delivery time of 7:05pm. At 7:20pm, I tried calling the restaurant a few times. No answer. The phone just rings and rings. I decide to go pick up dinner from somewhere else but take a route that will go by Macs. I see the restaurant lit up and the open sign in the window. I park and go inside. Wait...I tried calling while sitting in the spot looking directly into the restaurant. No one answers. Just rings and rings. Maybe their phone isn't working. There was 1 person at the counter ahead of me, but the hostess did come up and greet me after a few minutes. I explained it's now been an hour and 40 minutes, I've tried calling with no answer, etc. She says the driver is new. But....as she asked me my name, she goes to the orders and mine is on the bottom unstarted. The restaurant doesn't appear busy. I took pics. I have no idea...maybe timing is everything and I showed up at a quiet time. I ask the young woman to rebate my delivery charge and she offers me an additional discount, which is appreciated. After I wait for my order to be completed, she apologizes to me for the inconvenience of having to show up, wait time, etc. That was nice of her. When I get the food home....it was delicious!! I can't say 2hr wait time delicious, but sooooo good."