Marquis on Edwards Mill

"Extremely loud HVAC system that disrupts sleep and day to day peace. Maintenance and front office completely unbothered to acknowledge problem and offer for us to pay to move within complex (what?) or break lease at cost. Walk around and listen and look at the systems in the complex before leasing to see for yourself. The noise is only louder within. Other problems exist but aren't worth mentioning for emphasis on this point alone."

"Moved in just a few days ago and any concerns have been addressed promptly and thoroughly. Very nicely appointed and maintained throughout exterior. Quality of workmanship inside is good. I plan to be here for a long time and believe that I will be very happy that I chose this community"

"The Marquis does not take resident concerns seriously. In March of this year, I was living at the Marquis on Edwards Mill and unfortunately had my car stolen from the parking lot. I let management know immediately and encouraged them to inform other residents in order to stay vigilant. Keep in mind, they did reply directly to me, so my email was not simply missed. About 2 weeks go by and no one has been notified, so I reach out to the company that owns the Marquis to express my concerns. Within the hour I get a call from the front office. I again expressed my concerns to the woman on the phone, emphasizing that the police told me this is a growing issue in Raleigh. She responds with, "we don't want to spark any panic in the other residents." Personally, I would much rather be aware of what's going on in my complex than have a car stolen. Fast forward to April, an email still has not been sent. I go to the front office to get a parking sticker for my new car (the one stolen was found weeks later, but a total loss). I'm asked if I still have the old sticker. I say no, it wasn't on the car that was stolen. The person I'm talking to replies, "was it the Kia?" No. Mine was a Hyundai, which leads me to believe that ANOTHER car has been stolen off the property. Once again, I urge management to warn people that this is happening close-to-home and city-wide. Nothing. It doesn't end there. At the end of May, I came home to find police in the parking lot. They tell me another car was stolen. I'm furious at this point and happen to catch the office manager leaving. The resident who saw the car being stolen and called police is also with me. We told her how irresponsible it is that this is the second, possibly third car stolen in three months, and the Marquis has done absolutely nothing to keep residents informed. I guess something we said got through to her because an email goes out the next day. However, it only mentions the most recent car being stolen. I think it's also worth mentioning that while speaking with the office manager, we questioned why cameras have not been put in at this point. She basically said that the low-quality of the cameras did not justify the cost. I could not get out of here fast enough and have had my employer take the Marquis off their recommended "places to live" list for new employees. Taking resident concerns seriously is also taking resident safety seriously, and that's something management here needs to work on."

"Danielle is a superstar of an employee, if you have the privilege of working with her you’ll experience firsthand the dedication and incredible level of customer service that so impressed me. I wanted to take a moment to express my sincere gratitude for the outstanding service Danielle provided me as a leasing consultant. Her professionalism, dedication, and expertise have made the leasing process not only smooth but also enjoyable especially as someone signing a lease remotely. I appreciate your responsiveness and attention to detail, which truly set you apart. Your commitment to helping me find the right apartment has not gone unnoticed, and I am extremely pleased with the results. Thank you for going above and beyond to make this experience exceptional. I look forward to continuing to work with you and will certainly recommend your services to others. You have made a lasting positive impression, and for that, I am truly thankful."

"My wife and I absolutely love this community. Our apartment is great, the management is awesome, and the community is very welcoming. Our Leasing Consultant, Kirstie, was super helpful throughout the entire application process and made everything extremely easy. The management team here is really communicative and really care about their residents. Lastly, the maintenance crew is fantastic. We put in a handful of minor maintenance requests since we moved in, and the maintenance team took care of our issues right away (in each instance - less than 24 hours). I highly recommend this community."