West Herr Collision Center Orchard Park

"Due to the high levels of snow in our area, my bumper popped out on one side. It wasn't broken. It just needed to be popped back in. When I stopped in there was no power in the building and was asked to come back the following day. So I took Debbie's advice and came back the following day. I could have not been served any better. They were quick, they were professional and they were extremely customer focused. This is the second time I've used this service at this location and would highly recommend them."

"My 2023 Toyota Rav4 was hit in a parking lot and sustained front end damage. The crew at West Herr Collision, led by Manager Jim Boyd did an excellent job on the repair! Their attention to detail, professionalism and helpful updates throughout the process made the entire ordeal a breeze. What could have been a stressful situation was made easy by everyone from the helpful, friendly front desk staff to the very talented employees who worked on my vehicle. My ride looks brand new again. Thank you West Herr Collision Orchard Park. Mr. Boyd, you should be very proud of your team. I highly recommend them!"

"My vehicle was there for collision work for two weeks. The lack of communication I received during the period that it was there was next to no communication. I had to call to follow up on the status of my vehicle. The 3rd time I called, the employee thought I was on mute and says “i don’t know what happened to the vehicle” then came back to the phone call with me. I was told “let me figure out the status and call you back” I was then given a call 2 hours later to be told “your vehicle is ready”. The two men that were working the Saturday I picked up my car made it all worth it! Make it sure that I was leaving as a happy customer ! Because of them I will be taking any of my vehicles there, but the employee Bethany that works there, needs some work on customer service skills for sure !"

"The Nissan dealer itself it great. I leased my car there and have had service there all great. The star rating is lowered because of my dealings with the collision shop, specifically Dave, who handles calls with customers. He was extremely rude and condescending to me when there was a misunderstanding (not my fault) between the repair and collision shops after I had a fender bender. The repairs were done in June, but I had to wait till August to get an appointment at the collision shop. I paid $407 of my $500 deductible to the repair shop. When Dave called me to tell me the collision work was done, he said I owed $500. I explained that I did not because of the money I already paid. He then became irate and told me he will not release my car without payment and this was a $4000 job. I was not happy with his tone or the fact that he was insinuating I was lying. I asked him to call the repair shop to straighten it out and he basically refused. He said they won’t know anything and to call my insurance. I did and after several phone calls it was straightened out and I paid $96 when I picked up my car. My issue was his attitude, tone and utter rudeness. If he had called the shop and they know nothing and was kinder to me, I would not have minded calling my insurance. I realize these things happen. I hope Dave’s boss reads this."

"My insurance company was hesitant with this shop, but I went with them based on the reviews. This was months ago, but I do see some more accurate reviews posted recently. I do not know what happened, but the service, the actual repairs, and cleanliness of the vehicle were all subpar. There is literally bare metal on the hood. West Herr has pushed out all the competition in the area and the quality of their work suffers because of it. I will now go out of my way to not spend any money at any West Herr locations! Lastly, I question whether the other reviews on here are legit or if the quality is really diminishing so rapidly!"