West Herr Collision Center Rochester 4545 West Ridge Road, Rochester, NY 14626

"Professional as it gets. Friendly staff. Nice waiting room with coffee."

"If I could give less than 1 star I would! They were recommended by the Mercedes dealership after I hit a dear last October. After having to wait for 1 month to even bring it in, I drove the car there with an initial estimate of just over $4K. After waiting for a MONTH to get information on where the supplemental estimate was at, they 'found' an additional $14K of damage that most of which was either outright false or caused by them! I am now with another shop and getting it repaired. The only thing they were interested in is over charging for storage and 'investigating', while destroying a very good vehicle and leaving me without a vehicle for 3 months longer than it should have, while costing me thousands of dollars in bogus claims. I would not bring ANYTHING here to get looked at and would NOT recommend them. Very sad how they don't believe in a honest work ethic."

"Excellent repair on my vehicle, friendly staff!"

"Very detailed and professional services offered, as a Mercedes Benz owner they did a fantastic job on repairs and making sure to address any of my concerns at hand during the repair process"

"This is a tough time to need to get your car repaired but West Herr Collision could not have handled things better. We admittedly had some luck with part availability which certainly helped, but they were incredibly friendly, responsive and communicative, and they did everything they could to expedite ordering/receipt of parts and getting me in for an appointment, and the work was done quickly everything turned out beautifully - my *brand new* volvo feels like new again! While this location is not conveniently located for me, I won't hesitate to bring my car back here should I ever need it repaired again. Thank you West Herr Collision!!!!"