Ray Laks Honda Service Center

"Zoe did a great job. She was informative and listened to what my needs and requirements were for a vehicle. She continued working with me until we reached a mutually beneficial deal."

"Just had my 2018 pilot serviced and was told I needed a MFA sensor. They charged me 315.00 dollars for the part and 364 dollars for the labor. I went and checked the cost of the part at Auto Zone and it was 59.00. I looked on YouTube on how to replace the part and consisted of removing 2 screws to replace the part, approximately 3 minutes to repair. That is totally unethical and will never advise anyone to buy a car there and have it serviced. PS, I bought the car new from Ray Laks."

"Had a great experience after a roadside emergency on the thruway shredded a tire and sidelined me too far from home. Krystyn was great working through the repair process, and the dealership was able to give me a loaner for the two hour drive home while I left my vehicle overnight. Repair was completed by the afternoon the next day after the new rim arrived and I was able to pick up my vehicle before closing. I would totally recommend their service department, although I personally hope I don't need to bring them another roadside emergency! :)"

"I’ve been here twice now and had two marginal experiences. First time they totally overcharged me for the work that was done. Supposedly some of the work was covered by warranty but the math didn’t work out. Never got a call back from the manager. Second time I went in for a quick question about my keys and the guy at the desk didn’t even take the time to look up from his computer screen. He just told me I had to book an appointment. Didn’t even bother asking if I wanted to book one then, so I’ll be headed to a different Buffalo Honda dealer for sure."

"Once again used ray laks honda service and my lease insurance to replace/repair my rims before my lease is over. Rick and the young lady that works at the service desk were amazing as always. She answered every question and let me know immediately when I was approved to bring in my car. I thought they’d have it for the whole day but Rick called me at 12:30 to say it’s ready!! They are so quick, friendly and accommodating! One of my many reasons to continue my business with them at the end of my lease. They’re service department is THE BEST !!!"