Hand and Stone Massage and Facial Spa 502 Meadowmont Village Circle, Chapel Hill, NC 27517

"Love the staff and the amazing Dermalogia skin care products. Great place to find Christmas gifts and stocking stuffers too."

"UPDATE: The manager reached out to me today and was extremely apologetic. Offered me a discount and was truly making every effort possible to make things right. I don't have an issue with the providers there or the services I received -- but I'll be staying away from any subscription offers! The service providers are great! However, the issue I have had (twice now!) is with the subscription plans they offer. I signed up a few years ago and all was good for the first 6 months or so. Then it seemed like there were a bunch of "conditions" that were applied if I wanted to use the subscription benefits, so I terminated. You think I would have learned my lesson! Fast forward 2+ years. I visit the Meadowmont location and I get sucked in again! My first visit was great! I sign up thinking this time will be different (HA!). They schedule me for another visit. I go today and am charged full price. When I question the subscription I paid for, I'm told that I am one day shy to be able to use it! SERIOUSLY?!?! I'm done! Shame on me!"

"I’ve been going to this location off and on for 2+ years and haven’t had a bad experience yet! Sometimes booking on the site is wonky, but I’m usually able to call and get something booked in a reasonable time (often I get voicemail first but so long as I leave a detailed message, staff responds within 24 hours and are always helpful). I usually get a deep tissue by Ms. Pil who’s incredibly thorough and skilled, and just had Mr. Mitchell for the first time today and oh my god was it magical. I’m someone that likes a deep massage/manual massage to really release tension in my muscles and the therapists here are not afraid to give you that if you want it! I recommend this location to all my friends."

"I unfortunately got a really bad massage here. Today is my birthday and used a gift card. I asked for a hot stone massage with aroma therapy, and was really disappointed. The therapist started me on my stomach - which was weird. I asked her to please go a little firmer three times, and she did not. I felt as if she didn't want to touch me. She just kept rubbing lotion on me, not touching the muscle at all...sigh :-(. I tried to schedule another massage with another therapist, and they didn't have anyone available after 1p until the end of March...Its January. I am a member, but seriously thinking of canceling."