Caruso's Auto Repair Inc. 1310 Helderberg Avenue, Schenectady, NY 12306

"My wife and I have just moved to the area and found Caruso’s auto right down the road from us. Caruso’s is the best auto shop we have ever been to! They are friendly, kind, patient, knowledgeable, and overall great people to work with! They are quick to schedule us in and get work done on our cars. They are also trust worthy and make helpful recommendations! Would highly recommend going here!"

"I found Joel by word of mouth, "Id send my grandmother there". He kept our old car running until it was time to say goodbye. My husband and I looked everywhere and couldn't find anything we could afford. He found us a beautiful Eguinox. He sold it to us for ALOT less than it was worth. I know, I had looked. Our car runs like a top and my husband no longer takes the bus to work. If you need work on your grandmother's car I know where to send her. THANKS Joel and staff for all your above and beyond."

"Update: I had my oil changed at another shop and was informed that the drain plug was dramatically overtightened by Carusos! Fortunately after 15 minutes of fighting it they were able to loosen it but it could have costed me a new oil pan! Avoid this shop!!!!! Edit: They called and left a message with quite an attitude regarding my review assuring me that my car was looked at and telling me to return the call so they can explain things since there was a “disconnect” in our conversation. Just to be clear, they explained things thoroughly, however regardless, I do not believe them. I’m not saying they are terrible people, but rather sharing my experience and feedback. I also felt treated differently being female. It is incredibly difficult being female and trusting a male mechanic already and their attitude made it clear to me they don’t have much respect. In addition to not appreciating the attitude I received during my first visit (not a story I’m sharing) in addition to the Voicemail. I will not be returning their call because at the moment I have nothing nice to say and won’t be returning to their shop for services. Spent over $400 to have an air conditioner, refilled and checked for leaks. 1.5 months later my air conditioner isn’t working, again. They asked me to drop the car off for an entire day telling me, I needed to do it as soon as possible so that the dye that is still in the system could be detected. As a small business owner myself, I had to reschedule clients, which meant no income and no car for the day. It is frustrating to have to do but understandable in some cases. The car was dropped off at 8 AM and by 2 PM I had heard nothing so I decided to call for an update. Upon calling I was told my car had just got done being looked at and no leaks could be found. They told me I would have to come back in the spring and have the unit refilled once again costing another 400+ dollars. He also mentioned, because of the “rain” we have had lately. It probably washed all the dye out of the system. Additionally, he thought someone else originally serviced my air conditioner when it was in fact them. Upon getting back in my car, I noticed none of my settings, including my seat, heater, and even an object on my gear shifter had not moved from its original position. My car was also parked in the exact spot I left it. I’m honestly not convinced they even looked at it at all!! My guess is because he told me he wouldn’t charge to look at it again so it wasn’t a priority. My phone call to them likely reminded them my car was there and instead of telling me they didn’t look yet he decided to tell me it’s done. I also find it so hard to believe in air-conditioning can lose an entire refill in 1.5 months without a leak being found. Needless to say, I will not be returning."

"Such a great place. They are so honest, and being a single woman, I don’t have any clue about cars. Prices are better than the dealership. Great customer service. Thank you Ray and Joel.see you soon. Deb"

"I was devastated when my old mechanic retired. But before he did, he recommended that I take my van to Caruso's. I have been dealing with them for a few years now and am incredibly happy. They are a hardworking, knowledgeable family business and I feel totally confident they will always do a great job to keep my van in tip top shape."