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Firestone Complete Auto Care
38 Mohawk Avenue, Schenectady, New York, United States
About the Firestone Complete Auto Care
Firestone Complete Auto Care is a trusted car repair and maintenance institution located at 38 Mohawk Avenue in Schenectady, New York. Our skilled technicians specialize in providing high-quality services to keep your vehicle running smoothly and safely on the road. From routine maintenance like oil changes and tire rotations to more complex repairs, our team is dedicated to ensuring your vehicle is in top condition. Visit us today for all your automotive needs and experience the reliable service that Firestone Complete Auto Care is known for.
Photos of Firestone Complete Auto Care
38 Mohawk Ave, Schenectady, NY 12302, United States
Opening hours of Firestone Complete Auto Care
Monday:
07:00 - 18:00
Tuesday:
07:00 - 18:00
Wednesday:
07:00 - 18:00
Thursday:
07:00 - 18:00
Friday:
07:00 - 18:00
Saturday:
07:00 - 18:00
Sunday:
09:00 - 17:00
Reviews of Firestone Complete Auto Care
"Quick, professional scheduling, same day accommodation, helpful staff, clean site, and service was punctual. Austin helped me on the phone and on site and was great to work with. Def a 10."
"I had a flat in the morning and by mid afternoon, my car was fitted with two new tires. They were courteous, and helped me get what I needed done accomplished!! Thank you!"
"I went to Firestone in Scotia for an auto inspection on 11/27/2023. I was informed that my car had failed inspection because my brake pads and rotors needed to be fixed and that it would cost $877 for the total bill. In light of that, I chose to take my car to my usual mechanic instead of having the repair done at Firestone. Before I left Firestone, I was informed that they would have to remove the previous inspection sticker on my car because the car had failed inspection. After my mechanic checked my car he told me that there was absolutely nothing wrong with my brakes, and that they were in great shape. He was very surprised that Firestone had failed my car for that reason. When I took my car elsewhere for inspection, it passed without a hitch. I have completely lost trust in Firestone of Scotia and will certainly not recommend this establishment to other customers."
"I really was hoping for a much better experience (and review here) after my wife had a very pleasant one when she purchased and installed four tires for her vehicle a couple of months back. I drive the same vehicle make and model, so I walked into the shop last week to place the order and make an appointment. I was assured the tires were in stock and even though I was dropping off the vehicle early in the morning, I was told it only takes a couple of hours. I dropped off the vehicle around 8am Friday and added on the comprehensive inspection as I had some concerns about my brake life. 3:30pm rolls around and I haven't heard from the shop. I give them a call and am told my vehicle is up on the lift and it would be about another hour. I live close to the shop so I walked in with my wife around 5:00pm (an hour before closing) to see my vehicle was still on the lift and the new tires were not yet on it. I was told by the service adviser that the vehicle was nearly done, 5-10 minutes tops. My wife made a point to say there still weren't tires on it to which the adviser replied verbatim (and this is not an exaggeration) "well you have to take the old ones off before putting the new ones on." The adviser is lucky I didn't hear that exchange because I would have demanded a manager or supervisor on site. The adviser didn't seem to care that my entire day was wasted and blamed it on only having "one guy" in the shop. That would be no problem if that was communicated to me at any point throughout the day. I was also told they needed to get another tire shipped because they didn't have enough, even though the very same adviser told me they were in stock earlier in the week. Why wasn't the stock checked before I left my vehicle in the morning? Why didn't I receive a phone call at any point during the day to convey that another tire had to be delivered? Why didn't the morning adviser tell me they only had one person on staff that day so it might take a bit longer to get the job done. The real kicker was when I inquired about the comprehensive inspection, which I paid extra for. The adviser left me with little to no satisfaction that it was even done. He flipped through many pages on a iPad to find the results of the inspection and when I asked for a printout of their findings, he told me it was internal and he couldn't print it out. About 30 minutes later I received an email with the inspection results which leads me to believe one of two things. 1) the adviser has no idea what went on with my vehicle 2) the inspection never happened and an email was sent to me just to appease me. I'm happy I did not purchase the road hazard package on my tires because I will likely never walk through their doors again. UPDATE: I was told by Firestone I would hear from the store manager within a couple of days... that was 3 1/2 weeks ago. All the more reason to avoid this shop as their management clearly isn't interested in your feedback."
"Very reliable shop with fantastic customer service. We took my car down today due to a noise and I was still concerned after picking it up, Angel assisted me and explained to me why the sound would still be there, put the car back on the lift to show us the issue, and reassured me the car was safe to drive. I truly appreciated his assistance and he really went above and beyond. I would recommend this Firestone to anyone."
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