Starbucks

"would be 5 stars but no seats"

"The place is clean and my order is always accurate, but the service is painfully slow. There are times I order on the app 15 minutes before I get there and when I get there it still is not ready. I never have this issue at Dunkin downstairs, my stuff is always ready and waiting for me when I arrive"

"My recent visit to the Starbucks in World Trade Center, NYC, left me quite disappointed. I started by ordering a grande Dragon Drink, and I spelled my name for the cashier, they got it wrong. Not a huge issue, as mistakes happen, but it's always nice to feel acknowledged as a customer. The real problem arose when I received my drink. They informed me that they were out of dragon fruit, and instead gave me a yogurt-like concoction with nothing else added. I didn't mind not getting the exact drink I ordered, but what bothered me was the lack of apology or any effort to rectify the situation. The whole experience left me feeling unsatisfied and ignored. I believe customer service is crucial, especially in a place as popular and well-known as Starbucks. A simple apology and a willingness to offer an alternative would have gone a long way in making me feel valued as a customer. Sadly, I have to give them one star for this visit. I hope they can improve their service and attention to customers in the future."

"Very hidden only noticed when I walked by accidentally. It’s very convenient to have it here, just grab and go. They have multiple staff working with the drink that was quick received after ordering from app. The store was clean the staff are nice. Will be back again very soon!"