Karako Suits of Patchogue

"This store and specifically Jeff came through for us with such grace, kindness, and swiftness. My partner is a groomsmen and due to a mishap we walk in an hour before close the day before the wedding in search of the closest match we can buy. Jeff and I stared at the phone screen to make magic happen and he did it. So a million thanks!"

"I had a custom suit made for myself and 7 other suits for my groomsmen. Jeffrey walked me through the whole process. He was attentive, meticulous, and very friendly. He really made the whole process a pleasure. I will certainly be back for suits for myself. I highly recommend Jeffrey if you go there."

"My husband and I chose Karako Suits to dress our groomsmen for our wedding and aside from the salesman Jeffrey’s kind personality, we are completely dissatisfied and would never return for future suit needs. We decided to purchase everyone’s suits as a gift to our groomsmen. We purchased a total of 7 three piece suits and shoes for an estimated cost of $3,000. All 7 suits were Karako’s own brand, not designer suits. To start, I question why do they advertise giving additional ‘free’ pieces when you buy a suit because nothing we got was for free! Secondly, the service was absolutely LOUSY (again, aside from Jeffrey who is the ONLY thing that was positive throughout our experience), in the many times we were there we encountered a salesman eating a sandwich at the front desk, who didn’t feel the need to get up from his stool to assist nor did he avoid talking with chewed food in his mouth. There were many issues we encountered, we were initially told on our first visit after we selected what we wanted that all that needed to be done was to have our groomsmen come in at their convenience to be sized. Well, when a groomsman went as we were instructed, he was told they had no record of our wedding or suit selections but that he should return another day when Jeffrey was there (Jeffrey clearly is the brains of the operation and too often we were told by the staff they had no clue about our wedding, where altered suit items were. Our best man joked to a staff member, ‘so basically if Jeffrey quit tomorrow our wedding would be screwed?’ To which the staff laughed off. Instead of handing us 7 completed suit packages with accessory and shoes, we were given pieces to their availability which only added to the confusion of who got what and who needed what later on. Several alterations were incorrect and had to be redone and when the time came to pick up the suits, of course Jeffrey wasn’t in that day and we were told they had no idea where our stuff was and to come back. Once we received the suits, not one was pressed, nor placed on an appropriate suit hanger that had a trouser bar. The suit pants were placed on a wire hanger under a dry cleaning type plastic bag with the jackets held together to the pant hanger by a rubber band. . Needless to say, all 7 three piece suits needed to be pressed as they should’ve been before they were given to us. The final straw was the day before the wedding when we realized some groomsmen were missing some accessories and my husband had to go back to get them and lastly, the day of the wedding was mass confusion as the staff did not properly package the suits and several groomsmen had another groomsman’s pants with their jacket, etc. to say nothing of the fact that we had suspenders for all suits and found the morning of the wedding that some n3ver had the suspenders buttons sewn into the pants. My mother always taught me to keep my mouth shut if i did t have anything nice to say, but BUYER BEWARE, So after giving Karako $3000 of our business and entrusting them with the importance of clothing our wedding party we had too many negative, unpleasant and sub-par experiences that I felt the need to share as the entire process was unprofessional from start to finish and I’d hate to see another bride and groom go through what we experienced."

"Quickly attended to and guided in the right direction by saleswoman. She was friendly but also gave me my space to look over the options. I purchased a blazer. Pleasant experience."

"It’s weird to me this place has good reviews. My fiancé and I ordered a custom tailored vest for him for our wedding. It cost us $250.00. An absurd amount of money but we thought, “this will be perfectly tailored and we get to pick all the materials.” Getting this vest was nothing short of a nightmare. We were initially shown a type of material that is not used for vests so we had to pick a second option. Then after a few weeks, our second option apparently was out of stock. So we had to pick a third option that was also out of stock. So we wound up paying for our 4th option (we paid in full prior to knowing any of this). Additionally, after almost 2 full months when the vest finally arrived, IT DID NOT FIT AT ALL. The manager of this store spent about 20 minutes taking my fiancés measurements for the vest to arrive perfectly tailored and it was HUGE. They said they would tailor it “for free” but we lost all faith in their ability to give us what we paid for at this point so we spent additional money taking it to a tailor we trust (who was SHOCKED when we told him the vest was ordered custom because the fit was so poor). We also took the suit we ordered from this same place to our tailor who said the jacket was not the right size after we had purchased it. I honestly could have lit $600 on fire and felt more satisfied than spending it here. When I told other people about this debacle, they said that they had similar experiences with this location. It’s extremely disappointing to feel cheated out of hundreds of dollars for our wedding day. If I could give 0 stars instead of 1, I would. I never write reviews but this was just the worst purchase I think I’ve ever made. Save your money and go to a place that treats its customers with respect by delivering the product that was paid for."