ZOKE Resto-Lounge 290 Miracle Mile Drive, Rochester, NY 14623

"My friends and I pick a new restaurant we haven't tried once a month to go to. We arrived at 11, which is opening time. We were seated and was told the kitchen is behind 20 minutes. There was no customers in there. Food was tasty but my waffle was cold and soggy and both of my friends eggs were cold. My friend wanted side of eggs and was told they don't serve that. I ask if I can have a side a sweet potato fries. I was told I don't think you can get them during brunch..she checked but never came back to tell.us we can't order them during brunch. When the food came out I ask and she said there not served during brunch. My friends and I was disappointed no coffee. My opinion few things needs to be worked on.. overall it was okay ."

"Stopped in randomly and it was a great experience. Food was amazing I had the egg roll. I love the house sauce ! Promise, the bartender is great! Amazing drinks and able to multi task and has a super kind and engaging personality. definitely my new fav spot."

"First let me start off by stating this was the WORST dining experience I’ve ever had! My friend and I wanted to try brunch at Zoke as we heard it was fairly new and nice. We went to celebrate my 30th birthday. When we arrived around 2pm, we waited no more than 5 minutes to be seated. The entrance was nice and clean. It gave me the vibe of a true down south brunch place. When we sat down, we were given a pitcher of water with no cups. After about 15 minutes of waiting for someone to come over, we then received cups. Our waitress then took our drink order. When she came back, she gave us the wrong drinks (all no big deal). Once she came back with our mimosas, she let us know that the kitchen was backed up but didn’t given an estimated time frame so we both ordered chicken and waffles. As we waited, we had about 2 drinks. Our waitress frequently came to check on us and kept stating she would check on our order each time. At 4:15pm, 2 HOURS AND 15 MINUTES of waiting she came back and told us that they ran out of everything and apologized but said they only had lobster tails and rice left. At this point they had closed at 4pm and there were still quite a few tables that had not received any food. We asked to speak to the manager who was very apologetic however, we expressed our frustrations with the service. He then let us know that he was going to “make something happen” for us. After another 15 minutes he came back to our table to let us know that “the waffle thing wasn’t going to happen” in his exact words. At this point, I was furious however, we both held our composure. The manager Dukes assured he was then going to bring out what he could. When the waitress brought out these plates, there were 4 burnt chicken wings on a shared plate with stuffed cinnamon rolls that were also burnt along with 1 fried lobster tail on a stick. We also at this point never received silverware. Again, there was 2 of us. The chicken wings were fried in fish grease and one also had a BUNCH OF HAIRS on it! The manager explained how sorry he was, that he would take care of our drinks and asked to come again to give them a second chance. We were BEYOND DISGUSTED, upset and starving! The whole experience was completely unacceptable and it’s safe to say, I will never refer anyone to this restaurant!"

"I called three days in advance to ensure that they could be prepared for the my party of 8/10 guests. The first thing they did wrong when I got there on time was not check the name of the person who made the reservation causing another group to sit in my reserved section assuming that it was me. Next even though the waitress took the order of those who were there on time to secure the reservation, the one waitress served the people who joined the table 40 minutes past the reservation time First! We didn’t even get our food until 2 hours later. I appreciate the one Chief who can cook but He was clearly overwhelmed by the way all of the orders keep coming out for the much later group but nothing for the first 4 guests who secured the reservation. The waitress was really nice but was very very very unorganized too…it was an unorganized mess! I was so disappointed. I ended taking my food to go. Beautiful restaurant but more training is needed for all. Definitely need to verify the names of those who make reservations!"

"Proper preparation prevents piss poor performance. 12:30 for Brunch, waited an hour to be seated, didn’t get any food until 3pm. The water was tap in a fancy bottle. The chicken was undercooked with very old grease. Definitely Appreciate the accommodations from the owner. He was the glue that held it together. The staff was great. Even with that being said, outside of the ambience, it’s little to say about the experience."