CrossCountry Mortgage, LLC

"Terrible experience with Ben, he was terrible, condescending tone almost from the very beginning. His online slogan is: "We are dedicated to answering any of your mortgage questions and will guide our clients through the home loan process to ensure an efficient and personalized loan experience." Not true at all!!! He was very Incompetent and not dedicated at all to answer any of my mortgage questions and did not guide me through the home loan process. He un-ensured me an non-efficient and un-personalized loan experience about townhomes properties procedures and regulations with my loan. Sebastian on the other hand was so great, helpful and pleasant . Very respectful as well as professional. He answered the phone after hours and on weekends. Ben from the very beginning informed me that he stops answering at 5PM and does not answer on the weekend. Ben talked down to me on the phone and via email and he even referred to Sebastian (his business partner) as his helper... he rectified after calling him that and switched to " his partner" This tells me Ben feels like he is above other folks. Ben seems to be on edge all the time, kind of scary. What a bad reputation Ben is given to Cross Country Mortgage."

"We just closed today, exactly 30 days from start to finish. Ben qualified me and got me approved to make an offer. Offer was accepted and Ben went to work. He answered every question I had and even gave me things to ponder. I can't say enough amazing things about the entire team. If I could give 10 stars I would. They stayed in constant contact with me and my realtor and even our closing attorney. They were polite and courteous. Ben even called me at 10pm when I had a question. He answered emails with lightning quickness. What an extremely easy process because of who we chose to do our loan. Very highly recommended."

"I have been a client of Ben’s now for over two years. I’m a single mother of three and when I first started looking to try to buy a house my credit was not so good. I reached out to Ben at Cross Country Mortgage and he went above and beyond to help guide me through the process. He helped set me up with a credit repair company so that I could get my credit up to where I needed it to be. Once my credit was good he once again went above and beyond by reaching out to realtors through social media and phone calls to help me. In my opinion he has made me feel like he is trying his hardest and cares about helping me buy a home to raise my kids in and I appreciate that more than I could ever say!"

"This mortgage company came highly recommended, and I was not disappointed. They were always professional, the rates and fees were competitive, and they guided me every step of the way through the application process. Applying for a mortgage can be tedious, but they made the whole process relatively painless! They are great about communication and availability, and I like the personal touch you may not get with other mortgage companies. I highly recommend Cross Country Mortgage, and would not hesitate to use them again myself!"

"I have done 3 mortgages with Ben Hawkins and all of them where very professionally handled, he went above and beyond to help get us the best rates available. I highly recommend him as he is very knowledgeable about the industry and worked with the VA to get us closed 2 weeks early on our last mortgage."