Shake Shack Harlem

"Located in the heart of Harlem, Shake Shack Harlem offers a tantalizing array of burgers and classic American fare. While the burger itself was undoubtedly delicious, our experience was somewhat dampened by the less-than-friendly demeanor of the staff. we were met with a lukewarm reception from the staff. While they took our orders, there was a noticeable lack of warmth or enthusiasm in their interactions, which detracted from the overall dining experience."

"New Korean burger was good I don't like my burger well done so I was happy they made it correctly. Homeless man came in and supervisor with glasses sorry don't know her name was on point she handled it where we weren't bothered and I still got him a burger. Pretty chill vibe. Was fairly empty when I went in, made me go back for more Korean fries. Has the best burgers in the area for its price. Other places around here are burnt or bad quality."

"I just ordered my burger and was excited to eat it as soon as I got home. While eating I look at my burger and the is a LONG HAIR WITHIN THE PATTY AND CHEESE. HAIR. Very disappointed since I order bacon cheese fries and a drink but this made me throw the whole meal away. I am nauseous."

"This is a great shake shack! Very nice inside- clean and comfortable with a very hospitable and welcoming staff. I was greeted right away (no line!), my order was ready SUPER quickly. They had an expeditor at the window who brought everyone their orders and made sure they got what they needed. Very efficient and professional There were plenty of clean tables to eat at inside, or easy to take to go. Unlike other casual fast food restaurants, this Shake Shack was 100% wheelchair accessible. The manager Howard and supervisor Brianne(a)? were both very kind when I spoke to them, as were all of the employees at this location. They were sold out of a few drinks (understandable on a hot summer’s day) but I appreciated that they had marked on the menu board so you did not have to wait to get to the counter to find out they don’t have the drink you decided on. Will definitely be back!"