Dunkin' 16302 Cross Bay Boulevard, Queens, New York 11414,

"Its good and they make good coffee"

"Recently redesigned location. Adequate parking lot in front of the store. Store is long and narrow, with seating available. Very nice spot. Everything tasted fresh. Coffee was hot. At the pick-up section, fellow called out the orders as they were ready, so there was no guessing involved on the customers’ part. Showed he cared. Very clean place. I liked it."

"I placed an online order for pick up in store. My daughter stood at the pick up counter and was barely acknowledged despite seeing her standing. Instead of providing us with what was ordered they decided they had the right to change my order, without discussing it wiith us, for items of poor quality and items we don't like. $10.37 of my $17.88 should be refunded to me for poor service, disrespect for customers and donuts/that are sub-par and will be thrown out. The order was for 9 vanilla cream, 3 jelly and 1 croissant. There are 6 inedible stale jelly with liquefied/melted sugar, ONE DISGUSTING BAVARIAN CREAM THAT I'm guessing they thought would trick me into thinking it was a vanilla cream. But I'm not stupid. I only received FOUR vanilla cream and that was the bulk of the dozen and most important. I should be refunded for 5 vanilla cream (not in order), inedible Bavarian that no one wanted in for place, 6 slimy wet jelly donuts and a day old stale croissant for a total of $17.88. Next time I will travel out of my way to East New York where the donuts are fresh and customers matter."

"The workers are very nice, and friendly. I made the mistake of my Matcha latte, they so very happy to to help me to change the new one. So nice and will be back"

"This Dunkin is just an absolute gem! the donuts are fresh and gorgeous. They care about what they put out and it shows because my coffee is consistent. The staff is always super fast efficient and beyond friendly. The staff also seems pretty happy with their work environment. Honestly so grateful for this place"