Eastchester Chrysler Jeep Dodge Ram Parts Store

"We entered the Eastchester dealership we were greeted by a young man named Kevin. We told him what we were looking for he took care of us and we were able to leave with a car the same day Thank you Kevin, I recommend this dealership to anyone looking for a vehicle."

"They are happy & enthusiastic to work with you up until they get a payment or have almost completed the sale. My wife bought a car which ended up having a major water hose leak. It starting a couple days after she bought the car. The sales people & the mechanics were in on it together in having us run back & forth between departments to avoid having to fix it. My wife was even told that she would have to fix it herself. The sales people that never left our sides when trying to get us to buy, suddenly stopped showing up to work, or was always at lunch. The mechanics department were very rude, they also left other customers Around & myself standing around instead of helping customers. They pretended as if the sales department never spoke to them about the repairs, they also refused to give us the paperwork for the repairs once it was done. Save your time & money by shopping somewhere else. I had about Four to five more friends Who wanted to buy a car, There is no way I would allow anyone to buy a car from this place!"

"Our vehicle has been in/out of service with Eastchester Chrysler Jeep Dodge Ram for an unresolved electronic malfunction since 8/9/21 - the entire electrical system goes haywire rendering the vehicle un-drivable. They have returned the vehicle to us several times claiming it to be fixed only to have it malfunction on the road and requiring us to have it towed back to them. This last attempt to repair - the vehicle has been in their care since 9/27/21 - over two months and counting. They make a bad situation worse by not following through on their commitments and not responding to calls or emails. Their Service Department clearly fails to meet the customer's expectation in terms of service quality and responsiveness resulting in a very poor customer experience. NOTE, IF THEY RESPOND TO THIS NEGATIVE REVIEW, DON'T BELIEVE IT - IT'S A TEMPLATE RESPONSE AND IT'S BASELESS. THEY JUST WANT TO APPEAR LIKE THEY ARE HELPING AND THEY'RE NOT - THEIR TEMPLATE RESPONSE IS FOR YOUR "REVIEWING" PLEASURE. NOTHING MORE. #eastchestercjd #Chrysler #Pacifica #ChryslerPacifica #nhtsagov #WCBSTV #CBS2 #CBSNewYork #nytimes #NBC4NY #FOX5NY #PIX11NEWS #ABC7NY #mylifematters #Stellantis"