Pep Boys

"Pep Boys Computerized Alignment Service Package Pep Boys offers several wheel-alignment service packages with warranties ranging from three months to the lifetime of your vehicle. Our computerized wheel alignment provides a state-of-the-art digital alignment, so your vehicle is to spec. Schedule an appointment for a free alignment check with one of our alignment specialists today and they’ll help you decide which alignment package is right for you. So I scheduled an appointment based on their ad. When scheduling I selected wheel alignment check and it said the cost is free. No mention of any requirements to receive "free" alignment. So I come in for my appointment and the first issue is he does not think he has anyone that can do the job.... Appointments should be monitored for things like this, there are 3 workers in the back just hanging out. It's empty. Looks like bad management. Then there's the catch. It's not free....34.99. Should have honored the ad. I have 1 car that definitely needs an alignment and perhaps a 2nd. And now firestone is doing the check and the alignment on the other. Hopefully that goes well. Also pep emails me for not coming to the appointment. Really? Never again. Ironically, as I am leaving they have a sign that outlines free services.....Yea right. Reviewers: As you can see there is a response from Pep Boys, and I sent my contact info which leads to another lead. Games. That's not an effective way to show that it really matters. If you as a company were interested you'd reach me or make it easy to be reached. Guess these tactics start at the top and reflects at the store level. I went to firestone on Boston Rd. $189 lifetime wheel alignment. Took 3 cars. Can't beat it if you'll have your car at least 2yrs."

"Worst pep boys ever. Don’t even waste your time making an appointment. My mom made a 4:30pm appointment and about an hour later, her car was still in the parking lot. She asked Orlando how much longer it would take since she has to meet her mom after dialysis and he said another hour or a little over. She then asked what is the point of making an appointment and he replied with “so we don’t turn you down when you come in”. There was no empathy or consideration for the wait. He spoke to her as if she’s the one who needs them. She asked for her keys back a few minutes later and left. Orlando told her to try to come back earlier tomorrow so it could be done but she just left. There was a fellow customer who stated her appointment was at 2:30pm and by 5pm, she was still waiting. Don’t waste your time."

"I needed a a tire because one had a bubble after a pot hole I ran over. I waited 2 hours for them to tell me I needed 4 tired since they were different sizes and they wanted to add that I needed other items like shocks etc. I said give me the 4 tires only, then they tell me that it won't get done today. So now I will drive off fearing my life and my child who is with me."

"ZERO stars please! Took my car in for a few things including an oil change, they never even bothered checking my concerns. I asked the guy at the front desk, "did you check my battery?" His reply was "battery works", that was lie! My battery is completely drained every morning and my car doesn't turn on. They never checked it, and they don't care. Drove to Autozone, they checked it and battery needed to be replaced. Oil change should have taken no more than an hour, they gave me my car back 7 hrs later. I called a few times to check-in on the status, their reply "I'll call you back" but they never did. I picked up my car 7 hrs later in the evening. I walk over to where they park their cars, a very dingy parking lot with no lights and I see a weird homeless person standing by my car. He runs off as soon as he sees my car lights flash on. I get inside my car with my child and I realize my car doors were never locked. To no surprise, the homeless man standing by my car had vandalized my car, stole a pair of gloves and my driving sun glasses. I walk back to pep boys to complain, the men shrugs his shoulders and says "it is not our fault!" How is that possible, in their procession and property? Terrible. No one ever even called me to check-in with me on this issue. They clearly dont care!! Stay far away from this dangerous location lacking in customer service. That homeless man could have attacked me or my son. My belongings were never replaced. I did not even receive an apology!"

"Went in today for new tires and alignment it was brought to my attention that my break light was out. I was appreciative this was discovered. The manager Zack explained everything in detail. The technician was friendly he updated me on the work performed. The staff was professional and friendly. Took slightly longer than I would have liked but otherwise great service. Will visit again. Kathy"