Best Buy 2001 South Road, Poughkeepsie, NY 12601

"I have had two stove orders canceled. One at 4:27 PM the night before supposed to arrive. You are not allowed to contact any of the sales representatives from local store. No way no how. Only way can speak rep from your local store is go in person. Otherwise you go to call center in Panama who totally messed up my order and caused second stove mess up. I am going to cancel order shop somewhere you can actually speak to a local representative. I do not recommend Best Buy on any level. There is no customer service."

"Very expensive service. The paperwork and drop-off procedures are onerous. Should be streamlined."

"I called geek squad waited 1/2 hour , when Fabian picked up he asked my name and phone number , I told him I would rather not and he would not help me. All I wanted to know is if they install computer screens for my brand of computer. So he sarcastically would not even answer my question. And when I asked for a manager he refused.why would I want to deal with someone like that. glad I didn’t waste my time going there. I will find a local repair store and not go to Best Buy again."

"Absolute horrible experience at BB. Bought all new kitchen appliances and all 4 were damaged upon arrival. Delivery men were rude and damaged my walls and denied it. Sad that Best Buy contracts these jobs out and the contractors could care less. If I would have known this I wouldn’t have bought. I will not be returning to BB in the future."

"I purchased an open box "excellent" tv from this location, I was unable to see as the sales associate told me i had to order it online and then they could bring it out. I played along ordered it, it came out wrapped in bubble wrap. no power cable, no stand no remote. I didnt think of anything of it as it was an open box. took the tv home, it had a damaged screen but when it turned on it was working fine. Fast forward to 5 month's later the tv screen went out. I went to the store asked about the problem they told me it discontinued and had to be replace with a new tv. Okay no big deal, i bought another open box that was in the box and assurred that it was working. i got it home didnt even take it fully out of the box plugged it in, shockingly the tv was broken. went back they tried to tell me "its your fault for breaking it. But we will replace it for you this once." So they sold me a brand new tv told me i have to call geek squad they told me they need to send someone to look at it and confirm its broken and then i would be refunded. So now here we are 15 calls later 14 hang ups from geek squad, and 1 person telling me it on the store i have to go back there. The so call manager of the store, Right off the back she had an attitude problem. She was absolutely no help as she was more concerned on texting and pushing off the blame on me. I explained everything multiple times and she just kept walking away. She told me to call geek squad and deal it with and tell them that she wasnt giving me anything and told me to save my breathe on call her district manager because she going to tell him not give me anything so that i can leave "im done wasting time on you" This is by the far the worst customer service i ever dealt with. I have worked as a retail manager for 10 years never in my life have i ever pulled out a cell phone and started texting in front of an irate customer. Absolutely unbelievable spends thousands of dollars in best buy a year and now i will not be returning, i know it has no impact but unbelievable that the walmart near me has better customer service then this bestbuy"