CVS Specialty Pharmacy

"This specialty pharmacy is a joke. The CVS transferred my RX to this Specialty pharmacy and neither CVS store or the CVS Specialty pharmacy called me to inform me of that. Causing me to run out of meds because it took four days to get to me. My Doctor called in refills and they don't have any records of me having anymore refills. Now I'm having to have my Doctor office reach out to them and find out what's going on considering that I can't go without the medication they fulfill. Don't recommend."

"Every time I call, whoever I'm speaking with is very helpful and friendly. They go above and beyond the service is great I would recommend CVS specialty pharmacy to anyone that needs more than just a pharmacy"

"They took my prescription from another specialty pharmacy without my permission and it's been nothing but constant calls that my insurance is no good , trouble with billing, needs more approval than taking a Narcotic drug . Nothing has went as told or planned since they took this ' OTEZLA ' away from Corillion specialty pharmacy. It's so bad I told them not to send the medication because it's not worth the headaches they are causing. No knows what the last person has even told you ."

"Trust the bad reviews. There's so many negative comments on this pharmacy in fb groups and I know firsthand why now. They do not own up to any errors or misleading information a representative gave me, costing me hundreds of dollars. Even IVF clinics try to avoid this pharmacy. Mine was only sent there before that's what insurance was in network. They're the last choice for a reason."

"Working with CVS Specialty Pharmacy has been an absolute nightmare. The staff at my doctor's office and myself went back and forth with CVS for weeks after being consistently told different things - my doctor's office was told my prescription was ready to go; I was told my prescription was not ready to go and I would get a call back in 24 hours, 48 hours, 7 days, 10 days, 14 days - it changed every time. It wasn't until I had documented everything in writing what my doctor's office staff had been told with the names of all the CVS reps who they had spoken to, and not until I told the rep I spoke to that I wasn't getting off the line until the issue was resolved, that the problem was finally solved. An issue that CVS had been dragging out for weeks was finally solved in 10 minutes after I came to them with documentation. The last CVS rep I spoke to admitted to me that there had been no activity on my account on their end for weeks and that there had been severe internal miscommunication within CVS. This was overall a horrible experience with CVS Specialty Pharmacy. Thankfully I have a doctor whose staff was willing and able to help advocate for me otherwise this may never have been fixed given how terribly things are run within CVS."