Costco Tire Service Center 2838 Wake Forest Road, Raleigh, NC 27609

"My wife and I shop at Costco located at 2838 WAKE FOREST RD, Raleigh, NC. Our shopping also includes buying car tires. I'm now convinced that there is a pattern of poor customer service with the representative named Mark who works at the Tire Service Desk. It happened again today, Nov. 27, 2023. Mark is rude, arrogant, and condescending. His customer service skills are simply poor."

"Took my car here for an inspection of a VERY slow leak on one tire. They couldn’t repair it which was totally fine, I was prepared to replace whatever I needed. But then they broke my pressure sensor and said they fixed it but it’s still not working. They also put my spare on without my permission when the original tire was still very drivable. They were closing when I picked my car up so I didn’t notice anything until I got home and I don’t know if they messed up the original tire or what happened. They also don’t have any tires of my size in stock so I’m left with no choice but to go somewhere else because I can’t drive on a spare. They also charged me for the tire repair without looking at it first and wouldn’t refund it and chalked it up to “labor fees” even though they didn’t fix anything (they actually broke things) and the inspection was supposed to be free. Overall the workers here are very nice and try to be as helpful as they can, I think there’s just a lack of communication and streamlined service."

"I was a Costco member for over 15 years. I took my F150 there to get new tires this year and during the instillation they scratched the chrome off the edge of all 4 of the wheels. I filed a claim immediately and after 3 months of hounding Gallagher Bassett, the third party company that handles all of Costco's claims, my claim was denied, stating that Ford made wheels that the chrome would come off. So now I have to file an insurance claim and pay my deductible on that which is costing me twice as much as I saved by going to Costco for tires. They have lost a loyal customer because due to no fault of my own they damaged my wheels."

"Impossible to get them on the phone BUT if you ever do - they are incredibly helpful, kind, knowledgeable, patient, professional and ready to schedule you in! Best tire warranty and most affordable tires. Incredible deal!"

"Costco tires is the first choice if you have membership. Free nitrogen top up and $10.99 flat tire repair. Sometimes Costco offers 1cent Tire installations that can be a better deal. They don’t have small car tires that I was looking for. I could find a battery for low price. They dont install car battery."