State Employees’ Credit Union

"They move slower than molasses going up hill. Take the people in line in the order they please and it's just getting to be dumb. It shouldn't take 30 minutes to deposit some money. Truist literally never takes a tenth of the time they do. Went back 10/31and Lydia Seemion was very nice and though it took a while because she was the only one doing drive through at least she made it enjoyable."

"Member service has markedly declined. Never enough drive thru lanes open, and when two or more are "open", there's one or two overworked people running around working 3-4 people's stations. I never see such inefficiency at any of the other Winston-Salem branches. Service is still polite, however."

"Don’t bother calling at 5 because you’ll just be on hold for 30 minutes until they go home. Wanted to speak to literally any loan officer. Also how are people “not in the office” so often? You’re only open 40 hours a week are you all part time?"

"Have been banking with SECU for more than a decade and I’d say that’s long enough. If I could give them no stars I would. Customer service is a joke, employees are so ill-trained they contradict themselves again and again. Call customer service number on back of card at 5 am? They tell you one thing. Go to a branch? They tell you another. Call the head office in Raleigh? You’re told another thing altogether! Told me I couldn’t open another savings account because my accounts were not up to date, nevermind that literally 30 minutes prior to that request I had made payments bringing my accounts current and had transaction history to prove it, however some troglodyte teller refused to help or be corrected, when I wanted to speak to supervisor the call “accidentally” dropped???!! They think your hard-earned money is their own! Despite a well-paying job and a current car loan with them that is paid without fail monthly, they refused to help with a trade-in. SECU offers no credit assistance, but they are quick to send you nasty letters in the mail regarding this and that, all hollow threats because I can move my money from them in a heartbeat and that’s exactly what I’ve done! SECU is NOT on the forefront of technology, their mobile app leaves A LOT to be desired, as it is buggy and fails to show you a full transaction history. The timeframe for availability of funds also SUCKS! I deposit money to my online bank, I have access instantly, no lie! SECU it takes DAYS!! Also takes DAYS for bills to clear your account even when paying with a debit card! Money randomly shows back up in your account at odd times...basically don’t trust this credit union with your money. Truliant is better if you must go to a credit union. I’m just sorry I’ve wasted 10 years banking with SECU."