CVS Pharmacy

"Fantastic customer service staff, ample parking and fully stocked pharmacy."

"I have been a customer at the CVS in target on Albemarle Road in Charlotte NC, since CVS took over that target pharmacy. Service is always adequate and the staff has met my family’s prescription needs. On August 9, 2023, I was treated extremely poorly by the two staff members on duty. At 6:40 PM, my wife and I were told to come back in 10 to 15 minutes and our prescriptions would be ready. We were also told that we will receive text messages notifying us about the prescriptions. Those text messages were never received. We came back at 7:01 PM to check the status and were told by the two staff members that the pharmacy had just closed at 7 PM. They were now unable to provide the prescriptions that we needed, one of which is critical to my wife’s aftercare due to a recent surgery. We had no idea the pharmacy closed at 7 PM, but we’re promptly told by the two staff members “you should be aware of the closing time since you are regular customers”. Ummm ok. They had time to make smart comments but could not simply hand us the three prescriptions that were ready and ring us out. This was appalling, and I have immediately transferred my prescriptions to an online service, as I will not tolerate this type of treatment by individuals who do not care about their customers, or have any pride in their work. I will highly recommend that any customers at this location switch to a nearby Walgreens or an online service."

"I called Walgreen on Milton rd. and talked to Daniela on (Wed. Twice) and (Thurs. Twice) and today is Saturday and I still don't have my medications. The most Wonderful Pharmacist, Martinez, explained to me that certain information was Not obtained from the Doctor to refill one of my prescriptions. I asked him why Daniela didn't tell me about any of the information that was needed, the first time I called on Wednesday or the several other times I called thereafter. Martinez only said he didn't know, what a Gentleman. I finally found a Great Pharmacist, but because of Daniela, I've had to go elsewhere for my prescriptions. If you want a Great Pharmacist, go to Walgreens on Milton rd. at N. Sharon Amity. Martinez is a Wonderful Pharmacist and took responsibility when his subordinate made errors. When Daniela leaves that store, if Martinez is still there, I will certainly do business there."

"I am really disappointed this time on someone at my home has Covid and I informed pharmacy about we r quarantined and asked them to deliver my meds at home (I am already registered in online system for delivery) but I didn’t received it in 4 days now! They stopped sending me text messages for refills neither they call patients for follow ups neither they reset the delivery properly n keeps removing my name from system. I am quarantined at home with no meds. They do keep blaming the system well if system has any problem I have also reported that to technology team but if pharmacy keeps removing patients from system how can we get meds reminder and delivery?"

"Every time I call this pharmacy, I am on hold for an ungodly length of time. Currently at the 19 minute + mark with no end in sight. I find it hard to believe not one person can answer the line in19 minutes time. I no longer get texts when my script is ready so I popped up this weekend for my script and they had not received it. Instead of wasting another trip, I’m calling again with no luck. If I have to drive there again since they don’t answer calls, it will be to transfer my family’s prescriptions. I used this pharmacy years ago without issue. Since moving back and using them again, they are not nearly as efficient. Disappointed. Edited to add that I had to get off hold at the 42 minute mark to get on a conference call. Unacceptable. No one ever answered!"