Taco Bell 2317 Lyell Avenue, Rochester, NY 14606

"Why does your Mexican pizza taste like that? It’s like stale tortilla- tastes like dirt- and I would rather eat dirt- I suppose you really don’t want this pizza back- even though it’s the same ingredients as everything else!"

"I order here every time. It’s a 50/50 wit my order. Either my food is thrown in a bag or perfectly in boxes but unfortunately it’s just being thrown in the bag the past 2 days and still haven’t received my drinks with both orders"

"If I could give no stars it would be perfect! Unfortunately that’s not an option! Went to Taco Bell on Lyell Ave in Gates. We stood there waiting to order our food; workers just walked by us looking at us. Never came over to take our order. After being ignored my husband and I walked out and drove to the Greece location. That was pathetic how we were ignored!"

"After paying for my order at the first window I drove down to the second window for pickup. Once there I told the cashier my order was wrong and that I would need it corrected and I told the cashier I would pay the price difference. I was told since my order was wrong I'd have to go back through the drive thru (because she couldn't accept payment at the pick up window was the reason given) order again and pay again. I don't think so. Therefore I requested to speak with the manager at the window, and don't you know I was able to pay for the difference in price at this window after the cashier came back to the window, no manager to speak with. Of course the cashier came back with a nasty, rude , attitude. Like if you knew your manager was just going to direct you to fix my order, then why not just do it and do it with a fake smile if you don't like your job? Some people just don't belong in customer service nor in public and sad to say , she was one of them! Vashanna is her name, at least that's what my reciept states. Get it together and hire people who want to work , fake it to you make it."

"Glad to see this location open again! The Customer Service was professional and polite! Black Beans! Crunch Wrap fresh and with extras just as ordered ! How happy to be here and I felt staff is dedicated and they are there until after 2:00am.. whew I couldn’t do it. I Will be back! Thanks Everybody!"