Dunkin',

1300 Jefferson Road, Rochester, NY 14623

"I made my order the night before and every single drink I got was made well over an hour prior and I know this for a fact. My iced coffee was clear muck looking with tiny little cubs (you can tell sat there a while.) I requested not one but two sweet syrups and it came bitter and watery. The Coolatta® was completely room temp and separated. Strawberry Dragonfruit Dunkin' Refresher was clear with tiny ice again. Keep in mind these were supposed to be light ice so even if it didnt sit these wouldnt be this watered down. I called to speak to an employee because 35 dollars later and we couldn’t even enjoy them. They answered the phone with an attitude, and her only words were hello. No clear indication that you were actually calling a Dunkin’ Donuts. Then went on to bicker back and forth with me as if I was making this up with one excuse after the other. I have ordered coffee from DoorDash plenty of times and have never had my drinks show up looking like this. The woman then finished the conversation off by saying that she was unwilling to help me unless I showed up in person. Refusing to give me a refund over the phone. I will not be returning to this location."

"Store had complete assortment of donuts and other bakery goods….dining area was a little dirty….but lady behind counter was very friendly and polite…"

"Love Dunkins coffee - the other guy's plain coffee is terrible, just most people put tons of junk in it. The service at this location is TERRIBLE. Nearly every time I go they mess up my single coffee order, mostly giving me iced when I repeatedly order hot. Happens also on app orders, where it's in writing. Plus make me wait. Today drove up, informed there for pre-order, told it's ready - then sat in front of service window for 7 minutes while people walked around, talked with each other, etc. No one simply picked up my coffee and handed it to me. Then twice the number of flavor shots ordered. TERRIBLE service, pretty much every single time."

"The worst service ever! They messed up my order and after a long wait, I opened my bag to a burnt egg and cheese bagel, frozen coffee that has NO coffee or flavor to it (tastes like plain cream) and a frozen lemonade that tastes like frozen water. They need to stop hiring people who don’t know how to make drinks or At least train them well so that this doesn’t happen. Such Waste of time and money!"