Dunkin' 573 Lyell Avenue, Rochester, NY 14606

"I ordered a large hot chocolate with milk n a mocha shot and got a coffee, n the phone doesn’t work. Went back to get the right thing and they still got it wrong. It’s the little short girl that makes the issue. She knows she can’t hear and doesn’t ask to make sure she heard you right. Instead your met with an attitude when you try to check your drink you already had to come back to get. Then it’s still not right because she didn’t hear your right but she will stand there and try to tell your what you asked for. Understandably the manger backs up her employee but she is an issue and needs to be held accountable. Totally different when the male staff are in."

"This use to be my go to location. They use to be so welcoming and my drinks were made perfect. Now if I go in the afternoon or pm shift it’s completely opposite. Your met with an attitude and the eye rolls. Along with drinks not being made proper and food being either under or over cooked. I have went on multiple occasions and different times and there is a big difference in service. Will only be going to east ave Dunkin. May burn more gas but atleast they have great service and great food."

"Low staff door usually locked in the morning during business hours .. used to have great service years ago but has declined a lot .. I’ll be driving the extra distance to more professional customer driven Dunkin"

"My partner and I had a great experience here today! The cashier was outgoing and he made it very pleasant to give us time on figuring out what we wanted to order. The croissant breakfast sandwich was great, the hashbrowns were fresh, and the donuts were awsome. We also got two free breakfast sandwiches because we had to wait for our hashbrowns to be made. But they gave us free extra sandwiches for being pleasant customers. Ill definitely come back to this location."