Taco Bell 7300 Niagara Falls Boulevard, Niagara Falls, NY 14304

"This place is absolutely trashy and it’s crazy how u professional the workers are. I honestly think they hire bums off the street. Ordered 45 dollars worth of food for and 6 items were missing. It’s one think that they forget to put an item in but the fact 6 items were missing and the girl working the drive thru window literally says to her coworkers” hurry up and make the food so we can make that tik tok video” So instead of doing their job and ensuring the customer is getting everything they PAID for they are busy doing freaking dances in the kitchen. Someone needs to call the health department cause that’s just outrageous."

"Worst Taco Bell ever roll up to the drive through tonight sorry we're only doing DoorDash and mobile orders, most of the time there sold out of nacho fries or drink cups or bottles of water. One time I ask the guy working if there is anytime where there not sold out of anything and the said well you should come here during the day time if I wanted everything to available."

"Lately, it seems like they are out of a lot of items. The staff is usually nice and apologetic about it. I think the solution is we need another Taco Bell, somewhere between this one and downtown NF. This one is probably out of stuff because it's ALWAYS getting traffic from locals and tourists. I don't think stores and restaurants here take accountability for the tourists we get from Canada and other States..."

"How this place remains in business is beyond me. I think I've left.. 4 Google reviews ever, and mostly because the people were stellar/local business and mentioned the review.. This place somehow never surprises me with how much worse they can be the next time I'm STUPID ENOUGH to think I want Taco Bell. Seriously, how can it take 45 minutes to wait for an order that was placed online ahead of time? They said it would be 1-2 minutes cause they were waiting on ground beef. 45 minutes later, I'm still waiting for my 'fast food.' Like.. were y'all waiting for the cow to mature before it was butchered and ground into beef? Ridiculous."

"Ordered 26$ worth of food on the app and arrived at the store when the app said food was done. When we got there we saw a sign saying lobby was closed due to short staff.. Okay, fine, no biggie, I work retail I get it. Pull through drive through and see a sign on the speaker that says “soft shell and hard shell tacos only”. We were then met with rudeness when we tried to speak with the women on the speaker. She said something to the effect of “can you read the sign on the screen!?” A younger gentlemen came over the speaker and had us pull up to the window to try to at least see if there was something that could be done. He told us unfortunately nothing on the order could be made and that we would have to contact support to try to get our money back because it was already cleared through the store’s system. (I would like to recognize this employee for being as helpful as he could be! Didn’t catch a name) I later heard from a friend that they had a sign up yesterday saying only soft shell and hard shell tacos as well. If that’s true, I find it extremely worrisome that they have had next to no product for two days and are still accepting online orders. I can only imagine how much money has been accepted by this location the past maybe 2 days in exchange for probably 0 product received. You would think a manager would be able to contact SOMEONE to turn off online orders or just even close the restaurant if they really have no employees AND no product. EDIT: So I went back today and thought I’d give another chance. Can’t say I was surprised when my whole order was wrong. It’s partially on me for not opening up my bag and laying it out in the restaurant but I decided to give them the benefit of the doubt and took that chance. Ordered 11 items plus 2 drinks (most of which was “boxes”) which I thought was a relatively simple order but when we got home there were 2 missing items and the chips were literal crumbs and the few that we ate tasted like pure chemicals. The biggest issue I had today which is what brings me back here was that this restaurant is substituting meats without telling you as wel. HUGE no-no in my opinion and could really hurt someone if they’re not careful. I ordered chipotle chicken burritos and got home only to find out there is beef inside? Now we not only have to check to see if the packages look right but we actually have to open every single item to confirm it’s what we ordered? Very sad to see Taco Bell continue to allow this poor service so consistently."