Lowe's Home Improvement

"I am a "plant lady " & usually go to.Home Depot. Today my daughter took me to Lowe's and I was like a child in a candy store! All there plants are healthy, a big variety as well! I found my new hook-up for plants. Thanks Lowe's"

"Ordered custom blinds through the home decor section. Measurement contractors came out to measure and brackets and blinds were ordered. Brackets were delivered and my wife took 7.5 hours of PTO to have the blinds installed. The brackets shipped were incorrect. Next shipment of brackets are shipped to our house my wife takes 7.5 hours of PTO, guys come out to install, incorrect brackets again. Third shipment of brackets delivered, incorrect again. This has been going on since November. It is now January 13th and my house looks like I live in the Perry Projects since we have one large custom blind installed and curtains on the side. Also, $450 of PTO was wasted throughout this process."

"This 3 star review is only based on a singular experience in hopes of just giving feedback for employees. We frequent at this Lowe’s often as we are renovating our entire house and normally have no issues otherwise! My husband and I ran in on New Years Eve, we knew the store was about to close. Mind you, I totally understand wanting customers out at closing time so everyone could get to their New Years festivities! We had 14 minutes to grab what we needed, we knew exactly the aisle and were going to be in and out as quickly as possible! We get to the aisle, start grabbing things when a nice employee asked if we needed any help loading anything up to which we politely said “no, we’re okay, thank you, we’ll be quick!”. The employee stood behind us as my husband and I discussed the things we needed when another employee came over and also proceeded to stand directlyyyy behind us. Neither said a word. I start to feel stressed with them, essentially breathing down our necks, as we try to grab our remaining things. They just continued to stand behind us silently until I start to get flustered. One of the employees finally says “don’t let us pressure you” to which I, half joking, say “I do feel a little stressed out right now”. I was hoping my now clear stress would have given them the hint to kindly walk away or at least stand at the end of the aisle and not directly behind me. They did not. (just trying to discuss a couple things quickly with my husband here gentlemen!) It got to the point we both just said ‘F it’, we’ll just come back for the rest. We go to check out with what we were able to grab and leave the store with 5 minutes to spare. I understand we were cutting it close but because we felt so rushed by the employees we now have to return tomorrow (I don’t even know if they’re open because, New Years Day) to get the remaining things we need. I simply just needed 30-60 more seconds to think about a few design choices before deciding. We still would have been out of the store before they closed. If they really were trying to ensure everyone was out by 6pm, a simple, “hey folks, just so you know, we close in 14 minutes, if you need any help, we’ll be just down the aisle! If you need any more time to make selections, you may have to come back tomorrow”. I would have been absolutely, 100% fine with that! I am normally extremely understanding. Instead, they both chose to stand directly behind us and stare. It truly was top 3 strangest shopping experiences. Moral of the story, Lowe’s, please don’t ever tell your employees to hover so closely to customers. It creates an extremely awkward, stressful and uncomfortable experience."

"So disappointed in Lowes. We spend a lot of money here because we are renovating our home. Well on 12/18/22 we went to buy a cabinet today and the ONLY signs in front of the cabinets on the floor level were for $99, $179, and $199. So we're like okay, no matter what we can cover that. We lug it all the way to the front and wait in line to cash out, and it rings up at $299. We tell the cashier that it's incorrect and offer to show them. They call the night manager over, and we walk him back there and show him. He said he's sorry and that yes the labels are wrong and they're all in the wrong spots. But instead of taking accountability for their mistake and price matching it (even to the highest price listed of $199) he said there's nothing they could do. He offered to take a 10% discount off like a damaged item, but that still was wayyy over the price we thought. So we end up leaving without it. I called corporate and explained the situation (I even have photo proof of the aisle) and it didn't matter. The representative on the phone just said "We have to respect store managements decisions." Well I think that's wrong. Lowes needs to be held accountable. Needless to say we will take our business elsewhere."

"The store has everything, and is very clean. I was given a tool as a godly for Father's Day and it was the wrong one. Since the gift was from someone I don't really talk to, like my ex wife, but from my 7 year old daughter, I don't have the original receipt. Now. This tool was unopened, sealed and clean and I can't return it, exchange it or even get store credit! They didn't want to hear anything either. I've never returned anything to Lowe's before, and rarely return anything. Now I'm stuck with it. Go to Home Depot. This place sucks."