Sbarro 1 Walden Galleria, Buffalo, NY 14225

"Literally placed an order over the phone, got there and they all look at me like they didn't know anything about it. It's sad that I gave my name and everything and when they figured out I called they just threw the pizza in and acted like nothing happened!"

"Guy who asked what we like was extremely kind. Greeted us with a how are you even though it was quite busy. I asked for garlic bread with my order, however they didn’t add it to my order in payment. When I went to pick up my whole pizza, I let them know that I didn’t pay for it so we can leave the garlic bread. Staff was very kind and offered this to me as they knew I mentioned it a couple times. Great customer service!!!!"

"Pizza was ok but nothing special. I think it could be better if it was straight from the oven. However they make it first, put on the counter and if anyone orders a slice, they heat it up. I guess as it is fast food, it works quicker that way."

"Very disappointed. We needed 8 slices of cheese and pepperoni and 2 slices of mushroom. I have always gotten 1 or 2 slices individually of mushroom. My son went to get the food and he was told that they couldn't do that. He was made to order a half pepperoni and half mushroom pizza and then 4 separate slices of pepperoni. He was told that he could not order a whole pepperoni pizza along with just two slices of mushroom. So we were made to buy two extra slices of pizza that we didn't want and spend extra money. Very poor business conduct. We go there often but now we no longer will be"

"Above average pizza, nothing to special about it. Pepperoni slice had tones of greasy dripping off of it. The combo includes breadsticks and a drink. Wouldn’t come back out of my way for it."