Rent-A-Center,

2803 Brewerton Rd, Mattydale, NY 13211, United States

"Luis was friendly, knowledgeable and professional. Great experience with shopping and delivery."

"You guys are great. Very patient and willing to work with me when I run into road blocks and cannot pay on time. You provide excellent customer service in good and bad times. Thank you RAC!"

"Product not available in time, corporate texted rather than the store, unable to change store preference, $10 good faith payment still not refunded when website States refundable."

"I cannot thank Ryan and his team enough for exceptional customer service and extreame understanding! I had a Month when one of my children had surgery and my oldest was diagnosed with Epilepsy after his most terrifying seizure in years. I was Buried in Medical Bills and expenses they were so understanding and kind regarding Payment. That is wonderful, and not something you experience with many companies. They treat you like a PERSON and not just a bill! They understand that life happens, and I cannot say enough about This team! I appreciate you all! THIS IS A GREAT LOCATION! Rent at Mattydale Rent-a-center!"

"The WORST customer service I have ever experienced. Not only would they let not me rent something to receive a discount from a prior agreement due to a previous resident at my house, they also will not allow me to return a product purchased THREE days ago because the product they sold me was not what I thought it would be. Super uncomfortable mattress. Also, the district manager who called me after calling the 800 number, basically laughed about my problem. Said that I was told that there are no refunds based on a sign they keep on the bottom of a window and not in eyes view. When I was in store purchasing the mattress no one directly informed me there were no returns/refunds and the receipt I have does not say that either. Offered store credit, but then again why would I want to accept store credit for a company that is so awful to customers? If I could give zero stars based on my experience I would 100%."