Starbucks

"So. 9am. Friday morning. Drive thru is slow. I figure I’ll go in to the counter. I go in. After several minutes someone takes my order. Minutes go by. I have an upcoming meeting. People there before me haven’t received their drinks. They ask about the wait. Still going to be some time. I decide to leave without my drink after I have already paid to get to my meeting on time. Wow. What a brand equity destroying experience. I could have asked for a refund I guess but I didn’t have time. Is 20 minutes really and acceptable wait time for a cup of coffee. That is outrageous. I don’t blame the employees. They all seem to be working hard, but something here is broken."

"Today I went there in search of a small white hot chocolate , instead I had a 15 minute wait in drive thru line , asked for a warmed up cheese danish , I received it cold , instead of the white hot chocolate I requested, I received a hot chocolate regular , i even tipped during card payment , I didn’t have time to go back and ask for things to be redone because I had to get on the road for the holiday tree that I already was running for . I even tried to call and the number listed online was busy signal. It just spoiled my morning road trip this morning , but thanks"

"There's nothing like paying $7 for a grande sized drink and actually getting a tall... This was my favorite store. Completely disappointed."

"I ordered a grilled cheese sandwich and a Caffe Misto with cinnamon powder. Mu sandwich was made almost 10 minutes before my coffee was ready. Even though when I get my coffee, it wasn’t the same way as I requested. It was missing cinnamon powder. I went back into the store to add the guy politely to add cinnamon because he forgot. But none of the employees were even ready to listen and they were just doing their jobs by ignoring me. I don’t pay $7 for a coffee get this kind of service. Really disappointed."

"I come here before work everyday. I can't exaggerate enough how fast, efficient and great these people are at their job. Just this morning I had the sweetest employee make my day. Their drive thru is just killing it. Thank you so much. My favorite starbucks of all time (and I've been to the first one in Seattle.) Keep doing great things. (My drink was too good so I finished it before I took the picture.)"