Dunkin'

"I go to this Dunkin every day & get the same coffee… my coffee was ordered with milk instead of cream.. I order on the app mind you I have no wallet with me bc it’s already paid for… the MANAGER legit made me reorder and call customer service to get a refund for the other drink… I was so frustrated that they wouldn’t just make the right coffee as a loyal cx and not having my wallet.. I go get my phone and place the order JUST for the manager to make it while I was placing the order & told me not to worry about it!!!!! This is how the situation should’ve been handled in the first place! Now I don’t wanna go back to that store I go to every morning!!! Horrible customer service"

"I go through the drive through there. I’ve been reluctant to go there lately because the girl who takes my order at the window is very rude. She starts by saying “ can I take your order” in a snobby tone. Then gives your food and doesn’t say a word. Not a “ have a nice day” “enjoy” …. NOTHING. And the last few times I’ve been there I’ve only had maybe 2 tiny slices of bacon on my bacon egg and cheese croissant."

"Love this Dunkin! They’ve never messed up any of my orders and I order from here a lot"

"Staff is careless and rude, which makes the products inconsistent. None of this stuff is cheap and could at least be made properly. There are little instructions for every drink, so I'm confused about how these things are constantly messed up. There's zero accountability about the errors. Do yourself a favor and try the one in Whitesboro instead."

"The question really is why do I keep going back to dunkin donuts? It doesn’t matter what location it is, the drinks are never consistent. If you want a regular coffee they’re fine, but when you pay $5 for an espresso drink you expect it to be exactly what you wanted. More than 75% of the time my drink is too milky. I really should just stop going. I bet people will say I sound difficult, but I’d like some god damn espresso in my iced latte enough where I can taste the coffee and not just the caramel swirl I want a lattee not a god damn milk shake. Now I must say I went there yesterday for the first time in about two months cause dunkin sucks so bad, but yesterday was different the latte was perfect. July 29th around noon the service was perfect. But today July 30th and MANY OTHER TIMES the drinks suck. I’m paying the extra two bucks and going to Starbucks from now on. Peace and dunkin I pray one day you go under."