Pool Store Of The Pines

"I'm very pleased with everything these guys do!! Very professional and friendly service anytime we do business with there pool store!! Always great service and plentiful supplies inside there store!! Also needless to say the best floats, games, ledge loungers or anything for your pool!! 2 thumbs up!!"

"Great people and company. We had a lot of damage to the side of an old pool, needed a new liner, new stairs and wanted to convert from chlorine to saline. Most pool companies wouldn’t even call us back bc it wasn’t a new build. Jeremy immediately came out quoted us and started in time to make sure we had it up and running for the summer. Very nice people to work with and very professional."

"They were highly recommended to me but wow, what a joke . We went to the store June 30. We talked to the employee, he took our info , gave us a book to pick out our liner ……. Never heard from then again . I called 6 times and even went back to the store . I wax the same thing every time …someone will call you this afternoon. It’s August and no call yet . I would never recommend them to anyone !"

"Was excited to work with them at first but after they started my $145k pool build the lack of communication and professionalism really came out. I regret hiring them for such a huge project as I couldn't get status on anything and not even a hey we won't be there this week. Towards the end of my build on Oct 28, 2020 they sent me a "final invoice" for almost $25k over the end amount owed I emailed them that day questioning the amount. I didn't hear anything back from them about it until Feb 5, 2021 with a corrected amount due. 5 days later on Feb 10, 2021 they stared the process to put a lien on my home. Not even giving me the 14 days I apparently had per their paperwork to pay the bill. I can't pay a bill that I don't know the correct amount for as I'm not giving someone $45k just because. I didn't hear from them for months to give me my final class on the pool and I had to hire someone else to teach me which I'm glad that I did as my pool would have flooded multiple times with all this weather, it would have caused me thousands in damage to my brick around the pool. I also already have a leak in my tanning ledge and come to find out my heater was hooked up in the wrong part and I will have to have that redone as well.I guess in the long run because they dropped the ball in giving me a correct final bill for months means that the 120 day time frame to put liens on homes is my fault. I wrote a review on their Facebook page and they disabled their reviews on it."