SERVPRO of Mt. Airy, Pilot Mountain 502 North Andy Griffith Parkway, Mount Airy, NC 27030

"Same day service in Mt. Airy, within a hour or so of calling. John and Conrad were really helpful and answered all of my many questions. They showed up faster than expected and even helped me clean out the area in which they needed to work. My kid is really sensitive to loud sounds, and they let me know every time they had to turn on a drill, and before placing the fans and dehumidifier, which are loud. John came by to check equipment the next day and patiently answered more questions and reassured me that everything was progressing as it should be. Both John and Conrad were patient, personable, and knowledgeable."

"Great Service & Quick Response! Mr. Gosnell was extremely kind and prompt in his assistance with providing help when my basement flooded. He went above and beyond to make sure my issues were resolved in an extremely expeditious manner and it was an seamless, easy process. I would highly recommend their services to anyone in the area!"

"John and Caleb were very courteous, efficient and concerned for our well being and understanding while doing the work in our home. They were happy to answer all our questions. Worked efficiently and got the job done in a timely manner. Trust me this was no easy task as the ducts and vents had not been cleaned in a very long time, if at all. It was a huge mess in our basement caused by an oil burning furnace, black soot embedded into the cement floor. You can now walk around without picking up soot on your shoes and you no longer leave a trail of black footprints behund you. Great company to work with. Thank you John and Caleb."

"I had one of the worst spills you could ever have in a car on Saturday 11/4, I had a total of 10 gallons (2 buckets) of chicken stew riding in my back seat and showed up to my destination with only 5 gallons inside of a bucket, the other 5 had turned over and had emptied out completely after I turned at a stop sign 5 minutes from where I was going. Thankfully someone knew just who to call and they were out there in their quoted time of an hour! He got right to work when and you would never even know that it happened now! 10/10 recommend this company to anyone in need of this service!!"

"Well sometime during the night of May 25th 2023 a pipe busted in our 2nd story bathroom. I woke up the morning of May 26th to my daughter yelling for me. I rushed downstairs to find about 1” of water all over my living room and foyer floors. Water was pouring through the 1st floor ceiling at about the rate my tub runs water. When I rushed to the shutoff valve in the crawl space the water was rushing into the crawl space at the same rate. To make this disaster even better, we were leaving to Florida that evening by plane, and I spent the time till we had to leave soaking up water in towels and cutting the ceiling out to try to get a shut off valve for the second floor so I could restore water to the 1st floor for my other daughter to have water in some of the house until we returned from Florida. We were sick and scared of the unknown damage. My wife called the insurance company from her work and they advised to try to get a mitigation service to the house to prevent as much damage as possible. She spoke with Servpro of Mt. Airy, NC. First let me say, when we returned from our trip, Servpro had opened up the ceilings, walls, and had floor dryers and humidifiers going. They did a wonderful job at preventing damage to the rest of the house. The workers were very professional and used devices to check the moister level of everything to make sure the damage didn’t spread. Mold had started in a small area, but they eliminated it. They stayed in touch with us, every day, while on our trip and once home. They also worked closely with our insurance adjuster. I wish to thank everyone from Servpro (Caleb, Ramey, John, Holden, Matt, Cameron, and Jacob). I know now, unfortunately, what others with major water damage have went through. But, with Servpro Mt. Airy, they helped easy my concerns and were great to deal with. I hope no one else has water damage like we did, but if you do I would definitely recommend Servpro of Mt. Airy, NC!!!"