AAA Tri-Cities Regional 3000 Peoples Street, Johnson City, TN 37604

"Waited nearly 3.5 hrs and the tow truck I called for never arrived. I requested a tow at 7:30ish and at 11 still nothing. They said that the approximate time would be 9:08 and the atuomated line called me at 9:05 saying the driver should be arriving soon but I never saw anyone. I would not recommend AAA to my worst enemy!"

"Tia has been helping my family plan a trip and she is very knowledgeable, personable, and gets the job done."

"Since my retirement, my children take me on a trip every year. This year the destination was Germany. Our first appointment was in April for a trip in September with AAA. They said they were busy but made us think they were doing the trip. We heard nothing from them even after numerous phone calls. We last minute our trip ourselves.Im a 75 year old retired professional and have never been treated so badly. Stay away"

"Regional airports are so much easier checking into than international ones. So much quicker. It takes less than an hour to go through everything where as it would take about 3 hours at a larger one. My only complaint is that the airport closes at 10pm. You can book a flight from Atlanta to Tri-Cities but if it shows the arrival time past 10pm, the flight will either be delayed for the next day or the pilot will leave early, unannounced, causing people to miss the flight. If planes aren’t able to land past 10pm and tickets are still being sold then either stop selling tickets or let people know what’s going on. This is ridiculous. When given a free hotel room, they don’t tell you figure out how to get there, figure out how to get back and go through the whole 3 hour system again. Twice I have either been left or had to wait the next day because I have been sold false representation of plain tickets. Ridiculous. It would be great if they would change the hours back to 24 hours. I understand this is a Delta issue but it’s, also, the airport’s issue."

"My husband and I went in to get some information on a trip. We mainly just wanted some ideas and professional advice. The man at the front desk was very friendly, nice and helpful. When we were called back to talk with the travel agent we felt like we were being a bother. She was preoccupied with a phone call she had on hold and we felt like we were being rushed and we didn't even feel like we should ask questions. She mainly just handed us some pamphlets and sent us on our way. We left with more questions than answers. Don't waste your time going here."