Pottery Barn

"Ordered +$20k plus in merchandise from this store. Hudson dresser arrived with wood burrowing beetles inside the drawers. Heather the store manager has an attitude and tells me the very earliest they will be able to come pick it up is three days from now. She didn’t even make a call to customer service like I asked her to, but rather entered a ticket and told me that’s all she could do! Pottery Barn has put bugs in my home— at least apologize! Disgusting company and Heather needs training on how to be a good person."

"Horrible experience. Purchased two chairs they had in-stock because they were heavily discounted as floor models. Sales associate told us the slip covers can be thrown in the wash. Found out they have to be dry cleaned. After the cost of dry cleaning cost of $200, these are the same price as new ones I can order from them. Gave 2 stars because they did offer a refund. Be aware of the shady sales practice."

"My daughter ordered two marble topped square bistro tables. The two arrived with white glove delivery. She was out of town so i met delivery men. One base of one table was mashed. The exterior box undamaged. I immediately refused the damaged table but was unsure whether to refuse the undamaged table as they need to match. The delivery service got PB on the phone to discuss with me. He claimed they have 1000 in stock. Will get it redelivered. Today we learn that claimed delivery of two tables. As of today best they can do is deliver 12/7/23. After the group affair the tables were ordered to accommodate. All because someone at pottery barn did not check the order, then the delivery agent did not do a correct job noting only one of two was delivered and another pbarn person did not reorder immediately. They had the funds. They should care more about customer service. There is not even a way to email them. They do not give a darn. Got the money and that is all they care about!! Not a great store if they cannot deliver goods without damage and follow through if mishaps occur!! Update: PB shipped two table tops only as replacement for damaged stand. So both were returned and the additional first table. Needed two complete square marble top tables. Not one and certainly not two table tops with zero base. What a joke in professionalism Pottery Barn has become. By the way, none were marble. Only fake marble veneer. Dont need this when ordering and paying for good furniture. Never stepping foot in another PB store. Ever. Anywhere."

"This Pottery Barn store carries beautiful high end furniture and housewares. I went shopping with my mom and when we entered the store nobody greeted us or ask if we need any help. I was surprised because there wasn’t that many people shopping. Their prices are expensive comparing to other stores. I found some items that I like but they need to improve their customer service skills. It was our first time visiting this store."

"We love Pottery Barn. When we relocated from Michigan, a little over two years ago, we did our entire home with their furniture and decor. I popped in today to use a reward. I always enjoy looking around and getting ideas. People here are generally really helpful and will get you what you need. Classics never go out of style. Come in, browse, get inspired to create an Ultimate space."