Relax The Back

"I don't leave reviews often, but I felt this really deserved one! Like many, my partner and I first tried buying a mattress online. It seemed convenient, but quickly turned into a massive headache. You can't test a mattress through a screen, and when it's not right, the thought of repacking and returning it is daunting. We learned the hard way that settling leads to back pain and restless nights. When we finally reached our breaking point, we headed to Relax The Back in Charlotte, and it made all the difference. Nathan at Relax The Back was so great to us! After a less-than-stellar online purchase, his in-store advice was exactly what we needed and had wished we'd just done in the first place. He listened to our story, understood our discomfort, and used his expertise to guide us to the right choice. Nathan’s approach was everything we missed online: personal, informed, and focused on our well-being. Buying a mattress is a big decision. It's a big investment, but it's so worth it for something that is so crucial to quality of life. Nathan made this feel totally manageable and right. It’s refreshing to find someone who not only knows their products inside and out but also genuinely cares about you. If you're tempted by the convenience of online shopping but want to avoid the guesswork and regrets when it doesn't work out, go see Nathan. It’s worth stepping into the store for the kind of service and assurance the internet just can’t offer."

"We had a mar on the wooden edge of 1 of the 2 Perfect 420 chairs we purchased. We notified the Dan in the Charlotte store right after the delivery and he did all the communication to Human Touch. I can't say enough for their willingness to make things right and our experience most pleasant. These chairs are AWESOME!"

"I learned of this store Saturday morning, went by there in the afternoon, bought some great temporpedic pillows. The staff provides awesome informative service."

"Relax the Back is the place to go if you have any type of back pain. I’ve been a customer for decades and had to purchase a new recliner recently. Ron was incredibly helpful and patient going through the various options to help me select the best chair for my needs. He even spoke with my Doctor. That is customer service at its best. This store is a gem and If you’re fortunate enough to have one in your town, take advantage."

"My 75 year young Mother had a lower spinal fusion surgery 2 weeks ago. The surgery itself was a success, but anyone who has had this type of surgery knows the recovery is long, painful and slow. We got her home and none of the chairs in her house were comfortable to sit in, nor provided any support. The choices for her were to either sit uncomfortably in one of these chairs or lie down in her bed. Neither were good options. I've had both hips replaced and 2 discs in my neck replaced. After my 1st hip surgery, my husband and I invested in 2 Zero Gravity Perfect Chairs from Relax the Back. Game changer for my recovery. I knew my Mom needed a zero gravity chair. I reached out to Steve and Ron on a Friday and they were able to have one delivered to my Mom in Concord, NC by Monday. She got in the chair while the delivery guys were there and immediately was able to get comfortable. All the pressure on her spine disappeared and she finally had relief. Another game changer. Now, she can sit in her living room and recover with her family, her friends and not be in pain. I'm so grateful to Ron and Steve for making this happen so quickly for us. If you are having any kind of joint replacement surgery or fusion, research these chairs and get one. A nice bonus - they are all made in Massachusetts, right here in the USA! All have a warranty and if there are any issues, Ron and Steve will make sure you are taken care of."