Kasbys Furniture + Design

"The whole team at Kasby's is so helpful and friendly. When there was an issue with my order they made it right!!! They were such a pleasure to work with. I would definitely use them in the future and have confidence in referring them to any of my friends."

"Thank you for Mark and his team for making my warranty claim right. They no longer sell the manufacturer that I purchased. The team honored the 20 year warranty and replaced the set with set I was happy with!"

"Incredibly disappointed in my experience. I spent over $3500 on furniture at their season ending sale a few years ago. The furniture has been awesome, but the cushions on the couch have not been. Part of the reason we spent so much money on outdoor furniture was because we were assured it would last and the warranty would cover any fabric issues should we run into one. Well, the piping on the cushions has fully come apart on 4 of the 6 cushions, so I sent in a warranty claim. I was told to submit pictures and my original receipt (which I did) and they would have the manufacturer call me. 2 Months went by and no call from the manufacturer, no updates from Kasbys unless I chased them down, and after 2 months nothing had been done to even start my warranty claim. I am sent to Lee the manager, who tells me the fabric has been discontinued and they will replace the 4 cushion covers with a new fabric, but if I want all 6 I have to pay for the 2 additional covers to match. I can get a better warranty on cheap furniture from Wayfair with less hassle then getting a warranty for my expensive furniture. The manufacturer is still not involved and management seems to have to desire to do the right thing. If your furniture holds up, its a decent place to buy furniture, if its not, your better off with Wayfair as sad as that sounds."

"Kasby's by the Lake is an awesome furniture store. Duncan and the rest of the team were so helpful and very friendly. They helped us select the right furniture for our Sun Room. I would highly recommend Kasby’s by the Lake!!"