Tyson Furniture Company, Inc.

"We bought a 3 piece living room set from Tyson Furniture in Black Mountain. Our experience from the showroom floor to the purchase, to the delivery and set up was amazing! The salesperson showed us the location of what we needed and then gave us space to look around. Once we decided what to buy, the price was very reasonable. We had shopped at other stores, and this store had the best prices of all! The 2 gentlemen that delivered and set up our new furniture were very professional, knowledgeable, and respectful. We will definitely shop here again when we need furniture. We highly recommend Tyson Furniture to anyone!"

"Caroline Dye helped us out today buying a desk and mission style bench. She was fantastic and a joy to work with. Very professional, friendly and fun. We’ll be back for more. Thanks!"

"We had a great experience with several purchases from Tyson, including expert sales assistance from Morgan who helped us select pieces that are beautiful, functional and priced right. The warehouse and delivery teams have been courteous and prompt. Wonderful selection of products and outstanding personnel!"

"People from underrepresented ethnic and racial groups tend to rate poor customer service less negatively than white people do, according to peer review research however, people of color get so used to discrimination in stores they don’t always notice bad customer service. My sisters and I had the most unpleasant experience at Tyson Furniture in Black Mountain. One of my sisters just moved from Texas and needs to furnish her entire home. I, thinking highly of what I have heard about Tyson's wanted to take her there first thinking it would be a one stop shop for her entire home. As we walked in, I held the door open for my sisters and my niece. Immediately behind us was another couple and I held the door open for them. Two employees jumped up from behind the counter and ran straight for the couple behind us to help them. I head them say, "hello, welcome to Tyson's have you been here before?". We waited patiently for the same greeting. We waited almost 40 minutes near the front in hopes that someone, anyone, would assist us. We walked around looking at furniture thinking that surely one of the 8 associates behind the counter would look up long enough from their not so busy day to at least make eye contact??!! It was a foregone conclusion that Mr. Tyson has an office culture abhorrent to any type of exceptional customer service found elsewhere. The fact that we may be darker than the white couple that came in after us was blatantly obvious. Their behavior was beyond rude. No need to dig deep to find what matters most to them! As an established woman of color, yes, olive is a color…I not only find their behavior disgusting, but it tells me/us that it is their standard operating procedure for their day-to-day interactions with people…. which makes this organization one of the worst places I have ever been. I will scream from the rooftops my negative experience in hopes of saving anyone else from such poor manners and humiliation! Mr. Tyson, you ought to be incredibly ashamed of your culture especially in today's climate. I understand the world is complicated but good customer service is not!"

"Soooooo much to choose from. There are multiple buildings and floors that you most likely wouldn't find on your own so have a salesperson give you a quick rundown. They are not pushy and don't hover. They give you a chance to look around. They are also very knowledgeable. Kelly was our person and was fabulous. I love that many of their lines are made in USA and several from NC."