Harris YMCA 5900 Quail Hollow Road, Charlotte, NC 28210

"This seems like a good deal. If one enjoys filthy dressing room conditions, this is for you! The Dowd YMCA is gross! The dust on the tops of the lockers in men’s area is so thick one could sow grass seeds! The inside of daily lockers are very unsanitary with trash, used bandaids, paper towels. Stains, spilled shampoo and who knows what! These have been sited for months! The Harris Y is totally unacceptable especially in the men’s sauna and steam room! Mold and mildew everywhere! A dangerous situation. So, with that said, I’m not going to renew my membership! Please clean these unsanitary sites. Very filthy and unsanitary!! The Dowd stopped towel service and upped the price of membership!! Guest service is horrible! To many non essential non-guest related associates.I realize membership is down, so you cut staff yet pay the ceo millions! Non-profit, that’s a joke!"

"I would definitely recommend this gym to you. The basketball gym is great for playing around and there are also dance classes you can take here as well. There are cycling classes, summer camps, and a kid spot if you need to drop off your child for the day. The workout rooms have many varieties of machines and weights, targeting every part of the body. Above the gym there is a small track along with some cardio machines. The only reason I rate this place 4 stars instead of 5 is because of their pool hours. Their outdoor pool has hours I can’t even remember, it is open at some times and then not at others. The indoor pool is only open from somewhere around 12-2, which in my opinion, is extremely short. Other than the pool, everything else is great. I come here all the time to workout."

"I have been a member of the Y for decades. This location no longer opens up the gym for basketball and they shut the pool down during prime hours for camp. This should be told to members as we don't get a discount during these times. The swim director is rude to parents and kids and needs a lesson in professional communications. The staff needs some service training. It's not like it used to be."

"I am very frustrated by my recent experience as a member at the Y. I have lived in Charlotte all my life and have been a member of the YMCA on and off throughout my time here. The YMCA was always a place I could go as a kid to enjoy my time, play some basketball, go to the teen center, swim or even just socialize with friends. The YMCA in its current form is not the YMCA I grew up with. When I brought my 10 year old daughter to play basketball on a Saturday morning we were looked at with disdain by the front desk and told we were NOT allowed to play basketball until a designated time due to classes being held in the gym. The front-desk associate made us feel unwelcome even though we pay for a family membership to this facility. We went in to use the indoor track and found that the entire gym is taken up by 13 people for an exercise class that could be held in a multipurpose room. The basketball facility hours are not reasonable for children. Often the only times available are 5am-7am or after 7pm at night which is not feasible when my daughter goes to bed at 9pm. There are huge swaths of time throughout the day where the basketball facility is inaccessible and there are no classes going on. For example today there is a block of time from 11am until 5pm where there are no classes in the facility but families and more importantly kids and teens who need things to do to stay out of trouble cannot access the basketball court less they be turned away with frowns and unkind words at the front desk. There is no teen center facility or any other facility for kids to socialize, play games or be entertained. When I was a Y member at my daughter's age we played pool, ping pong, video games and had a TV in the teen activity center. Then the entire dance studio as it is now, was launched as the YMCA teen center and it was THE place to be after school if you were 12-16. This no longer exists in any form at the Harris YMCA. It feels as though the YMCA has drifted from a family and kid oriented place to something that is vastly different from what I grew up with and what I want my children experiencing. We should be welcome at the facility not immediately turned away and treated with disdain because we are carrying a basketball. I doubt anyone reads this in its entirety but please understand that I am not alone in this feeling and there are several families that I have recommended to this facility that are experiencing similar lack of access and the feeling of not being welcomed. The basketball court should be open any time there are not classes going on, and classes should be able to accommodate and share the space given the several thousand dollar divider for the gym that exists. Besides all of the above I recently went by myself to the facility to exercise and use the sauna afterwards. I was appalled upon entering the men's locker room to find that it had been completely untouched in the past 10+ years. The sauna is gross, the wood benches are decrepit and stained with a decade or more of sweat and body odor. The steam room is unbearably smelly. The entire men's locker room facility looks completely run down, dated and uncleaned. I am extremely disappointed and will be looking elsewhere for a facility that better fits families looking to be involved with youth sports and to provide a place for their children to socialize and grow as young people."

"I am very disappointed in this facility. We had been members in the past and joined again as we like to swim in the indoor pool. We tried to use the indoor pool and were told the pools are only open until 6pm. Went back again to use the indoor pool at 4pm. It is only open for lap swim and you can no longer use it for pure enjoyment. We do not like the outdoor pool as we are very pale and hate putting sunscreen on. The whole point of joining the Y again was so we could use that indoor pool for our enjoyment. I am paying my monthly fee so my family may have full use of the facilities. Now you can only use the indoor pool in the way we used to between 12 and 2(I think) VERY DISAPPOINTED!!"